UDR, Inc.
Real Estate
47
out of 100. Number 244 of 512, counting from the worst.
Where UDR, Inc. does well
- Renewals 3 of 20. Few problems found.
- The policy explicitly says UDR does not sell personal information for money and never sells sensitive personal information; it honors Global Privacy Control (GPC) browser signals to opt out of sale/sharing for targeted ads; the site presents a cookie consent banner letting visitors allow or block cookie categories (essential cookies excepted); marketing emails carry an unsubscribe and text marketing requires a deliberate opt-in (SIGNUP text or website form, confirmed by reply); it does not knowingly sell data of anyone under 16 and states it performs no automated decision-making with legal or significant effects; denied privacy-rights requests can be appealed by email.
UDR admits it can hand your name, contact details and financial records to affiliates and to ad networks/data analytics firms — not for your apartment search, but so those companies can pitch their own products to you.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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UDR admits it can hand your name, contact details and financial records to affiliates and to ad networks/data analytics firms — not for your apartment search, but so those companies can pitch their own products to you. It calls this a "sale" only where privacy laws force it to use that word.
However, where consumer privacy laws define "sell" to include disclosing personal information for other, non-monetary consideration, we may "sell" certain identifiers and California Customer Records Data under such definitions to our affiliates and partner organizations. We may also share personal information for cross-context behavioral advertising purposes to advertising providers, data analytics companies, and other third parties, who may analyze such information and use it to market their products or services to you.
Privacy Policy (§4.2 Selling and Sharing for Cross-Context Behavioral Advertising)
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Your phone calls with UDR are recorded, and UDR collects video, audio recordings and even "behavioral data" from cameras and microphones in common areas of its apartment communities.
Audio, video, and other information from monitoring and surveillance systems, including audio recording from your phone calls with us and video footage, audio recordings and behavioral data in common areas of our properties, which we use to help ensure the safety and security of our residents, employees, and properties.
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UDR's residential leases contain class-action waivers via the industry-standard NAA "Click & Lease" forms — and when tenants sued over alleged rent overcharges, UDR asked a federal court to enforce the waiver so tenants could not sue together as a class.
Some of the biggest property management companies — such as Greystar, BH Management Services, UDR, MAA and Lincoln Property Company — use the association's "Click & Lease" platform, which provides boilerplate leasing forms... In [the RealPage rent-setting] lawsuits... [UDR] asked the chief U.S. district judge to enforce class action waivers in lawsuits brought by [its tenants].
Nashville Banner, 'Class action waivers in apartment leases: Cause for concern'
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California tenants sued UDR alleging its rent late fees were unlawful contractual penalties — an accusation strong enough to produce a court-authorized class settlement covering all CA tenants charged late fees from August 2017 through October 2024. UDR did not admit wrongdoing; the court did not decide the merits.
Anne Moulton, on behalf of herself and all others similarly situated, has sued United Dominion Realty, L.P. and UDR, Inc., alleging that Defendants' late fees for the late payment of rent ("Late Fees") were unlawful contractual penalties under California Civil Code § 1671(d), and that Defendants, in charging and collecting them, violated California consumer protection statutes.
Court-authorized class notice, residentiallatefeesettlement.com
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UDR can rewrite its privacy policy whenever it wants and your only notice is being told to keep checking the website. Its SMS service can also be shut off entirely at any time with no notice to you.
We may from time to time amend this Privacy Policy. We encourage you to check our website frequently to see the current Privacy Policy in effect and any changes that may have been made to them. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on this website. ... We reserve the right to terminate the [SMS] Service, in whole or in part, at any time without notice.
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Signing up for UDR texts means consenting to robocall-style autodialer equipment — and UDR disclaims any responsibility if your texts lack privacy or security.
By your subscription to the Service, you give your consent to us to use an automatic dialing system to deliver text messages to the telephone or cell phone number to which you have directed us to transmit these text messages. ... We do not guarantee that your use of the Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience.
How these were found
Privacy Policy read directly at https://www.udr.com/privacy-policy, page states 'Last Updated: August 28, 2026'; SMS Terms read directly at https://www.udr.com/sms-terms-conditions/ (no version date shown). No standalone udr.com Terms of Use page could be found via search (the privacy policy references 'our terms of use' but the page itself is not publicly discoverable — it may not exist or may be rendered behind scripts). UDR's actual residential lease agreement is not publicly posted; the class-action-waiver finding therefore comes from investigative reporting and federal court filings in the Nashville RealPage litigation (2024), not from the lease text itself, and no forced individual-arbitration clause was confirmed in any public UDR document — the arbitration score reflects only the class-action waiver evidence. The late-fee settlement notice is a court-authorized third-party document; allegations were not adjudicated. Search-result snippets from the official udr.com domain were used to confirm document locations.
These notes come from the original draft and are not independent verification.