Valero Energy
Energy
47
out of 100. Number 245 of 512, counting from the worst.
Where Valero Energy does well
- Arbitration 4 of 20. Few problems found.
- Renewals 0 of 20. Nothing found.
- No forced arbitration anywhere: both the site Legal Notice and the ValeroPay+ app terms send disputes to ordinary state/federal courts in Bexar County, Texas — no class-action waiver found.
- Credit-report data is never sold to third parties and is encrypted and deleted after ~45 days.
- Referral/prospect emails are stored only up to 90 days and not sold or distributed.
- The app collects location only while it is open and only with your permission.
- Cookie policy requires prior consent for non-essential cookies (incl.
- Meta Pixel/Google Ads), with a cookie settings tool.
- State privacy rights (delete, correct, opt-out of sale/sharing) can be exercised by phone (866-297-6093) or email, with a stated non-discrimination commitment.
Valero says it can build a detailed behavioral and psychological profile of you from the data it collects — including things like your predispositions, attitudes, and aptitudes.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Valero says it can build a detailed behavioral and psychological profile of you from the data it collects — including things like your predispositions, attitudes, and aptitudes.
Inferences drawn from any of the information identified in this list to create a profile of you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
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Valero admits it may have sold or shared some of your personal information for targeted advertising; stopping it is on you via an opt-out request.
Categories of Personal Information Sold or Shared (for Cross-Context Behavioral Advertising). We may have sold or shared certain categories of your Personal Information (as defined above). To opt-out of such sale or sharing, please see the section titled, 'State Privacy Rights.'
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Valero can change its site terms whenever it wants, and you are automatically considered to have read and agreed to the changes even if you never saw them.
Valero reserves the right to revise this Legal Notice & Terms of Use at any time and users are deemed to be apprised of and bound by any changes to this Legal Notice & Terms of Use.
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There is no set deletion timeline — Valero keeps your personal information indefinitely as long as it can point to a business reason.
We retain the Personal Information we collect as described in this Privacy Statement for the length of time appropriate to our business relationship with you. We will retain such Personal Information for as long as reasonably necessary to fulfil the purpose(s) for which it was collected, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws or regulations.
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If anything goes wrong on Valero's site, the most you can ever recover is what you paid to use the site — which is $0, since access is free.
In no event shall Valero's total liability to you for all damages, losses, and causes of action (whether in contract, tort, including but not limited to, negligence, or otherwise) exceed the amount paid by you, if any, for accessing this Site.
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Paying for gas through the ValeroPay+ app always charges you the higher 'credit' price, even if the station offers a cheaper cash price — the app convenience costs you the discount.
To the extent that a Valero Station offers differential pricing for Valero-branded transportation fuels based on payment method, all payments for those transportation fuels made through the App, regardless of the particular method of payment chosen within the App, will be charged at the 'credit' (higher) price, and will not qualify for any discounts offered for 'cash' payments.
How these were found
Documents read live via browser_open on Oct 1, 2026 from the official valero.com domain; no mirrors needed. Privacy Statement shows 'Effective Date/Last Updated: February 5, 2025' (Notice at Collection section); cookie policy within it is effective 13 October 2025. Legal Notice carries no posted last-updated date (its copyright footer reads 2001-2002). ValeroPay+ terms contain no visible last-updated date; its embedded recurring-text-program terms are dated 06/20/2022. Research covered valero.com's Legal Notice, Privacy Statement, and ValeroPay+ Mobile App Terms only; separate documents (Valero credit-card agreements from DSRM National Bank, UK SaveUP/Star Rewards loyalty terms) were not scored.
These notes come from the original draft and are not independent verification.