Moderna
Health Care
47
out of 100. Number 243 of 512, counting from the worst.
Where Moderna does well
- Arbitration 3 of 20. Few problems found.
- Renewals 0 of 20. Nothing found.
- No forced arbitration: unlike many consumer-facing peers, Moderna's Terms send disputes to court — Massachusetts law with exclusive jurisdiction in Boston courts — rather than binding arbitration or class-action waivers.
- Real privacy rights with a front door: the Privacy Statement offers a dedicated privacy-request portal (privacyportal.onetrust.com) and phone line
- 971-2551 for CCPA right-to-know, deletion, and opt-out-of-sale requests.
- Sharing of internet tracking data with third parties happens only 'with your approval,' and discount/incentive programs require opt-in enrollment.
- The policy says Moderna may seek your separate consent before processing personal data for purposes like recruitment and communications analysis.
Anything you email or submit through Moderna's website — questions, comments, suggestions, ideas — automatically becomes Moderna's property.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
-
Anything you email or submit through Moderna's website — questions, comments, suggestions, ideas — automatically becomes Moderna's property. They and their partners can use your ideas for free to research, develop, manufacture, and market products, with zero compensation to you. For a pharmaceutical company, that means even your product feedback can be mined for R&D.
Any communication or material you transmit to us by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and nonproprietary, and Moderna shall have no obligation of any kind with respect to such information. Anything you transmit or post becomes the property of Moderna and may be used by Moderna and any of its subsidiaries, affiliates, strategic collaborators and third-party service providers for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Moderna and its subsidiaries, affiliates, strategic collaborators and third-party service providers are free to use, without compensation to you, any ideas, concepts, know-how, or techniques contained in any communication you send to the Website for any purpose whatsoever including, but not limited to, researching, developing, manufacturing and marketing products using or incorporating such information.
-
Moderna can rewrite the rules whenever it wants with no notice to you. Just continuing to visit the site counts as agreeing to the new terms. If you disagree with a change, your only option is to stop using the site entirely.
You understand and agree that we may change these Terms at any time without prior notice. ... Moderna may revise these terms at any time without prior notice. Any use of the Website after such date shall constitute your acceptance of such revised terms and conditions. If any change to these Terms is not acceptable to you, your sole remedy is to cease accessing, browsing and otherwise using the Website.
-
Moderna can follow your activity across other websites and apps to serve you ads, and may collect GPS or Wi-Fi-derived location data from your phone or tablet when you use their services — a wide net for a drug company's informational website.
We may track your activities over time and across third-party websites, apps or other online services to display advertisements on third-party websites. ... We also may collect information about the location of the mobile device or tablet used to access the Services ('Location Data'). Location Data includes: (i) the location of the mobile device or tablet derived from GPS or WiFi use; (ii) the IP address of the mobile device or tablet or internet service used to access the Services; and (iii) other information made available by a user or others that indicates the current or prior location of the user...
-
There is no fixed deletion schedule — your data stays as long as Moderna deems it 'necessary and relevant.' If you or your doctor report a side effect, that report can never be deleted even if you ask. And even when Moderna agrees to a deletion request, backup copies may persist in a form 'difficult or impossible' to locate.
We retain information as long as it is necessary and relevant for our operations and in line with legal obligations. ... IMPORTANT NOTE: Moderna cannot comply with a consumer's request to amend or remove information that was provided to Moderna by a healthcare professional or a consumer regarding an adverse drug event due to legal obligations. ... It is not technologically possible to remove from our servers each and every record of your information. The need to back-up our systems to protect information from inadvertent loss means that a copy of information about you (including your health-related interests) may exist in a non-erasable form that will be difficult or impossible for us to locate.
-
You are not allowed to link to Moderna's website from your own site without their written permission. Break any rule in the terms and your right to use the site ends automatically — and you are instructed to destroy any copies of information you downloaded.
No links to the Website may be included in any other website without our prior written permission. ... If you violate any part of these Terms, your right to access and/or use the Information and Site shall automatically terminate and you shall immediately destroy any copies you have made of the Information.
-
Moderna's data collection is unusually broad: ethnicity, date of birth, health/medical details from surveys and interactive services, plus social media plugins that can tell your social network you visited Moderna's site if you're logged in while browsing.
General identification data: initials, name, job title, company name, country, date of birth, age, country, ethnicity (for cases where the Summary of Product Characteristics (SmPC) includes specific information relating to the ethnic origin) ... If you choose to participate in our questionnaires and surveys and other interactive services, we will collect the information, including health-related information and other Sensitive Personal Data that you share... If you are logged into a Social Media account while using the services, the social plugins allow that Social Media to receive information that you have accessed and used the Services.
How these were found
Read directly via browser_open from modernatx.com on 2026-10-01 (no mirrors used; no access limitations). Terms of Use is dated 'Effective November 9, 2018' — nearly 8 years old and possibly stale, though still the live linked version. Privacy Statement is dated 'Effective September 2023'. Modernatx.com is a corporate-information site with no consumer accounts, subscriptions, or purchases, so auto-renew scoring is N/A (0). The Cookie Statement referenced in the Privacy Policy was not read; Moderna's patient-support or clinical-trial portals may carry separate terms not reviewed here.
These notes come from the original draft and are not independent verification.