4K
Menu
Look up a company

Ticketmaster

Travel

72

out of 100. Number 40 of 512, counting from the worst.

  • Arbitration 18 of 20, bad
  • Renewals 4 of 20, good
  • Data sharing 17 of 20, bad
  • Price & terms 13 of 15, bad
  • Data retention 12 of 15, bad
  • Other findings 8 of 10, bad

Where Ticketmaster does well

  • Renewals 4 of 20. Few problems found.
  • Term updates are not retroactive ('only binding on you if and when you agree').
  • All-in pricing with itemized fees (FTC junk-fee compliant).
  • Small-claims preserved in arbitration with most fees paid by TM.
  • Sale opt-out offered, GPC honored, deletion within 90 days.

Mandatory arbitration + class waiver, retroactive, no opt-out window; the arbitrator decides whether the clause itself is enforceable.

The fine print

6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.

  1. Mandatory arbitration + class waiver, retroactive, no opt-out window; the arbitrator decides whether the clause itself is enforceable.

    ANY DISPUTE, CLAIM, OR CONTROVERSY RELATING IN ANY WAY TO THE TERMS OR YOUR USE OF THE MARKETPLACE… IRRESPECTIVE OF WHEN THAT DISPUTE, CLAIM, OR CONTROVERSY AROSE—WILL BE RESOLVED SOLELY BY BINDING ARBITRATION… YOU AND WE MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY.

    Ticketmaster ToS §14 (legal.ticketmaster.com/terms-of-use/)

  2. Admits selling your identity and purchase history to data brokers.

    Sold = x: names, address, phone, email, transaction info, web activity, device attributes — recipients: Business Partners, Data Brokers, Technical Service Providers.

    Ticketmaster Privacy Policy (CCPA table)

  3. Dispute a charge and they can ban you and everyone on your accounts.

    You agree that you will not… dispute or otherwise seek a 'chargeback'… Should you do so, your tickets are subject to immediate cancelation, and we may… refuse to honor pending and future ticket purchases… from all credit card accounts or online accounts on which such chargebacks have been made.

    Standard Purchase Policy §11

  4. Anything you post is theirs for ads, forever.

    royalty-free, transferable, sub-licensable, assignable, perpetual, worldwide, and irrevocable rights to incorporate into advertisements… promote, archive, and modify… for any purpose.

    Ticketmaster ToS §5 (user content license)

  5. $100 liability cap + injury waiver, plus a California Civil Code §1542 waiver.

    limited to the greater of (1) $100 or (2) the amount you have paid us in the past 12 months / You waive any claims for personal injury or death—including (without limitation) as a result of any communicable disease or illness, even if you CONTRACTED it while attending an event

    Ticketmaster ToS §§8–9

  6. Fees can change anytime and admittedly include profit above cost.

    We may change such fees at any time, including after you post your tickets / the delivery fee, as well as the order processing fee, may not reflect the actual cost to deliver or process your order, and in some cases, these fees may include a profit to Ticketmaster.

    Purchase Policy §§4, 6

How these were found

ToS and Privacy Policy via verbatim difficode GitHub mirrors (crawled ~Sep 30–Oct 1, 2026; ToS carries the Aug 2025 arbitration rewrite). Purchase Policy clauses from the fully-rendered prior version (effective Jan 1, 2021) since the current page renders as a JS shell — key language cross-validated against search-crawl snippets of the current policy.

These notes come from the original draft and are not independent verification.