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Marriott

Travel

71

out of 100. Number 41 of 512, counting from the worst.

  • Arbitration 16 of 20, bad
  • Renewals 11 of 20
  • Data sharing 14 of 20, bad
  • Price & terms 13 of 15, bad
  • Data retention 8 of 15
  • Other findings 9 of 10, bad

Where Marriott does well

  • No forced arbitration in the Bonvoy Rules themselves (Maryland courts). 24-month inactivity expiry (generous).
  • Free member-to-member point transfers.
  • No auto-renew trap (free membership).
  • Per CCPA page, does not 'sell' data as defined, recognizes the GPC signal.

Points devalued without telling you.

The fine print

6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.

  1. Points devalued without telling you.

    Company may at any time amend, modify or supplement these Program Rules, the structure for earning and redeeming Awards… with or without notice, even though such changes may affect the value of Points or Miles.

    Marriott Bonvoy Program Rules (intro)

  2. Instant account wipe, no notice, any reason.

    The Company may cancel a Member's accumulated Points… or cancel a Member's Account at any time with immediate effect and without written notice, for any reason and in the Company's sole discretion.

    Bonvoy Rules §1.7.b.ii

  3. Class-action waiver plus a one-year claim deadline.

    You agree that you will not file a class action against Marriott or participate in a class action against Marriott / any website claim must be commenced within one (1) year from the occurrence of the facts giving rise to such claim or action, or such claim or action shall be barred.

    Marriott.com Terms of Use

  4. Your points are their property, worth nothing, and forfeited points aren't compensated.

    The Loyalty Program, Points, Awards… are the sole property of the Company, and are not the property of Members… Points… have no cash value and the Company will not compensate or pay cash for any forfeited or unused Points.

    Bonvoy Rules §1.7.c

  5. Guest data shared with ad giants.

    We share Personal Data and Other data with Advertising Partners, including such companies as Epsilon, Meta, Google, Adara, Pinterest, Snap, and others.

    Marriott Global Privacy Statement (updated Aug 5, 2026)

  6. Redeem points against your room bill and any unused remainder is forfeited — no cash back.

    Once accrued Points… have been redeemed for an Instant Redemption Award, the Points cannot be returned… Any portion… not applied to the Member's room folio will be forfeited; if the amount requested… is more than the room folio balance, cash will not be returned.

    Bonvoy Rules (Instant Redemption forfeiture)

How these were found

Bonvoy Rules and Privacy Statement read directly from marriott.com ('Updated September 2026' / Aug 5, 2026); Terms of Use quotes are verbatim search-crawl excerpts (HTTP 429 blocked re-verification); resort-fee/breach facts from AG/FTC reporting.

These notes come from the original draft and are not independent verification.