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Home Depot (The)

Consumer Discretionary

60

out of 100. Number 120 of 512, counting from the worst.

  • Arbitration 13 of 20
  • Renewals 3 of 20, good
  • Data sharing 16 of 20, bad
  • Price & terms 12 of 15, bad
  • Data retention 10 of 15
  • Other findings 6 of 10

Where Home Depot (The) does well

  • Renewals 3 of 20. Few problems found.
  • Fair points where Home Depot is better than peers:
  • It scopes the sale/sharing tightly — 'We do not "sell" or "share" other categories of personal information' — payment, login credentials and other sensitive categories are excluded.
  • It honors the Global Privacy Control (GPC) browser signal as an opt-out of sale/sharing for targeted advertising, not just its own link.
  • Children's data: 'we neither collect online information from nor sell nor share information regarding children under 18.'
  • It publishes a clear rights-request process (Right to Know/Access, Delete, Correct, 1-800-394-1326 request line) plus a California Privacy Rights Report.
  • Text-message opt-in consent is never disclosed: 'We will not disclose text messaging opt-in consent to third parties for their own marketing purposes.'

If you buy through Home Depot's liquidation-auctions site and a dispute arises, you cannot sue in court — you must go through private binding arbitration in Atlanta, Georgia, no matter where you live.

The fine print

6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.

  1. If you buy through Home Depot's liquidation-auctions site and a dispute arises, you cannot sue in court — you must go through private binding arbitration in Atlanta, Georgia, no matter where you live.

    any claim, dispute or controversy arising out of, relating to or concerning this Site and/or this agreement shall be decided by binding arbitration in accordance with the Rules of the American Arbitration Association and any such arbitration proceedings shall be brought and held in Atlanta, Georgia, USA.

    Terms of Use — Home Depot Liquidation Auctions

  2. On the Home Depot-branded repair-parts site, disputes must first go through mediation and then mandatory JAMS arbitration in Wilmington, Delaware — you waive class actions and jury trial, and if you don't start arbitration within one year of your written complaint, your claim is dead forever. (Contracting party is Eldis Group, the site's operator.)

    Class Action Waiver. The parties intend that any arbitration of a Dispute be conducted on an individual basis, so that no third parties may be consolidated or joined or allowed to proceed with class arbitration. No party shall bring or participate in any class, collective, or representative action against the other, whether in arbitration or in any court of law. ... If the party wishing to pursue the Dispute does not initiate the arbitration within one year after the date on which written notice of the Dispute was given, it will have waived its right to pursue the Dispute in any forum, unless the parties agree otherwise.

    Terms of Use — Home Depot Repair Parts

  3. Home Depot openly admits it shares your identifiers, browsing history, purchase history, demographic data (age, race, ethnicity, gender), location data and behavioral inferences with advertising and joint-marketing partners — and gets paid for it. You can opt out, but it's on you to do so.

    we may disclose information that does not directly identify you (such as your device identifier, IP address, or other information associated with your online browsing activities) with select third parties for their and our advertising and marketing efforts. ... We may be compensated for this information. Our disclosure of such information may be considered a 'sale' or 'sharing' of personal information as defined under certain state laws.

    Privacy and Security Statement

  4. Home Depot runs facial recognition and license-plate scanning (ALPR) in and around some of its stores and parking lots, feeding a searchable database of plates — disclosed only deep in the privacy policy, not at store entrances.

    Biometric Information ... What Information Does This Include? Facial recognition. ... Where Do We Collect It From? Via cameras at select stores, in parking lots, and at other facilities as permitted under applicable laws. ... Why? Fraud prevention, security, and asset protection. ... We may use ALPR Systems where not prohibited by law ... 'ALPR System' means a searchable computerized database resulting from the operation of one or more mobile or fixed cameras combined with computer algorithms to read and convert images of license plates.

    Privacy and Security Statement

  5. Home Depot reserves the right to rewrite the rules of its liquidation-auctions site whenever it wants, with zero notice to you. The main privacy policy's promise is barely better: material changes are announced only by 'posting an updated copy on our website.'

    You agree that The Home Depot may at any time and without notice change the terms, conditions and notices under which this Site is offered.

    Terms of Use — Home Depot Liquidation Auctions

  6. There is no stated deletion timeline — Home Depot keeps your data for as long as it finds 'reasonably necessary,' explicitly including after you stop being a customer. What you can do is file a deletion request (which the company may still deny where law permits retention).

    We retain the personal information we collect for as long as reasonably necessary to fulfill the purposes described above or when the information was collected, unless a shorter retention period is required by law. We may retain personal information after our relationship with you ends.

    Privacy and Security Statement

How these were found

Document versions: Home Depot Privacy and Security Statement (effective Jan 1, 2004; last review/revision Dec 29, 2025) read in full via homedepot.com; Home Depot Liquidation Auctions Terms of Use on bstock.com (Copyright 2013 Homer TLC, Inc., Home Depot's IP subsidiary; Home Depot-authored terms) read in full; Home Depot Repair Parts Terms of Use on appliancerepair.homedepot.com (Last Updated June 10, 2026) read in full. IMPORTANT LIMITATIONS: (1) The main homedepot.com Terms of Use page (homedepot.com/c/Terms_of_Use) is JavaScript-gated and only its header/footer rendered for automated text fetch, so the main-site dispute-resolution terms could NOT be verified and are not claimed here; arbitration findings come from Home Depot's other official properties instead. (2) The Repair Parts Terms' contracting party is PT Intermediate Holdings IV, LLC / Eldis Group (third-party operator of the repair-parts site), not Home Depot USA, Inc. — attribution stated in each clause. (3) Return-policy timing details from Home Depot's Return Policy page. No mirrors (OpenTermsArchive/PrivacyTracker/Difficode) were needed; all quotes read directly from live pages.

These notes come from the original draft and are not independent verification.