Airbnb
Travel
66
out of 100. Number 67 of 512, counting from the worst.
Where Airbnb does well
- Renewals 3 of 20. Few problems found.
Never sue with other users, a jury, or alone in court — and you can never opt out of the original clause.
The fine print
5 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Never sue with other users, a jury, or alone in court — and you can never opt out of the original clause. Deleting your account doesn't end it.
You and Airbnb mutually agree that any dispute, claim or controversy… will be settled by binding arbitration on an individual basis" — with jury, class, and mass-action waivers; the arbitrator decides even enforceability; opt-out only for future amendments, never the original deal; survives account termination.
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They admit the sharing may legally count as selling your data — you must find the opt-out yourself.
We may share personal information with third parties to perform certain advertising, marketing, and analytic services, which under California and other U.S. consumer privacy laws could be characterized as 'selling,' 'sharing,' or 'targeted advertising.'"
US Privacy Supplement
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Data touching China can be handed to the government with no notice.
Airbnb Singapore and Airbnb China may disclose your personal information to Chinese government agencies without further notice to you."
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Every booking, price, and guest message trains their AI.
We process personal information to… develop and improve our AI" — messages, booking history, pricing, photos become training data unless you hunt down the opt-out toggle.
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They decide you're liable, charge your card, and can send you to collections.
Damage claims: "Airbnb via Airbnb Payments can collect the amount of the Damage Report from you" if Airbnb determines "in its sole discretion" the report is valid — including collections referral.