Constellation Energy
Utilities
66
out of 100. Number 68 of 512, counting from the worst.
Where Constellation Energy does well
- You can opt out of the website arbitration clause within 30 days of accepting the terms by emailing WebAgent@constellation.com with subject 'Rejection of Arbitration Provision'; the energy contract's arbitration clause pays your arbitration filing/admin fees for claims up to $10,000 and pays you treble damages (3x the award plus 2x attorney's fees) if the award exceeds their last settlement offer.
- The Illinois residential contract has NO early termination fee ('You may terminate this Agreement at any time without an early termination fee') and a 10-day rescission right.
- They honor Global Privacy Control opt-out signals, offer rights to know/delete/correct personal data, and do not knowingly collect, sell, or share data of under-16s.
- They explicitly state they do not sell, lease, trade, or profit from biometric data and destroy fingerprint files within 3 years.
- California residents retain the right to obtain public injunctive relief from a court, and everyone retains the right to complain to their state utility commission.
If you ever use their website or app, you give up your right to sue them in court or join a class action — disputes go to private one-on-one arbitration instead. (There is a 30-day email opt-out, noted in fair points.)
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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If you ever use their website or app, you give up your right to sue them in court or join a class action — disputes go to private one-on-one arbitration instead. (There is a 30-day email opt-out, noted in fair points.)
you hereby agree that either you or we may require any dispute, claim, or cause of action ('Claim') between you and us or any third parties arising out of use of the Site, the Services, and any other actions with us ... to be arbitrated on an individual (non-class) basis... YOU UNDERSTAND AND AGREE THAT YOU ARE WAIVING THE RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER IN A CLASS ACTION LAWSUIT. AS PART OF THIS WAIVER, YOU AGREE THAT YOU WAIVE THE RIGHT TO ACT AS A PRIVATE ATTORNEY GENERAL IN AN ARBITRATION
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They can rewrite the terms of use at any time just by posting them, and you have waived your right to even be told about the change — using the site afterward counts as accepting whatever is new.
We can change, update, add, or remove provisions of these Terms at any time by posting the updated Terms on the Site. You waive any right you may have to receive specific notice of such changes to these Terms except for changes to our agreement to arbitration
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At the end of your electricity plan, they mail a renewal offer with new pricing, and if you don't actively reject it within 10 days, you're locked into the new term automatically — silence counts as a signature.
You will have 10 days from the date of the Offer to reject the Offer. Otherwise, the Offer will be deemed accepted by you without the need for further signature or other affirmative action by you.
Electricity Purchase and Sale Terms and Conditions (residential contract)
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They admit that under privacy law they do 'sell' your data: identifiers, IP addresses, device IDs, geolocation, and browsing activity go to advertising networks and data analytics providers, listed as done for 'Advancing our commercial or economic interests.'
We do not sell personal data in the conventional sense. However, like many companies, we use cookies and other tracking technologies to display advertisements about our Services to you on nonaffiliated websites, applications, and online services... When we engage in those activities, we sell personal data (i.e., information from cookies) to third-party advertisers and analytics companies.
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Anything you send them through the site — ideas, messages, content — they can keep, modify, republish, and sublicense to others forever, for any purpose even loosely connected to their services, without paying you.
By forwarding any content or communications to us through the Site or by other electronic means, you thereby grant us a perpetual, royalty-free, fully paid-up, world-wide, irrevocable, non-exclusive, freely transferable, and freely sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, redistribute, and display such content and communications in any form for the purposes of providing the Services and any purpose tangentially related to the Services. No compensation will be paid to you
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One-sided court protection: they can get a court order against you without proving they were harmed and without posting a bond — while you're barred from suing them in court by the arbitration clause.
in the event of a breach or threatened breach of any provision of these Terms by you, we shall be entitled, without prejudice to any other rights and remedies that may be sought under the mandatory arbitration provision of these Terms, to an injunction restraining such breach or threatened breach, without being required to show any actual damage or to post an injunction bond
How these were found
Terms of Use read directly from the official domain, labeled 'Last Updated: August 9, 2024'. Privacy Policy read directly from the official domain, labeled 'Last updated October 1, 2025'. The residential energy contract is the Illinois residential electric Uniform Disclosure Statement + Electricity Purchase and Sale Terms and Conditions (document footer: '©2026 Constellation NewEnergy, Inc. IL_Electric_Residential_05.2025'), fetched live from constellation.com (GetContractVersionPDF versionNum=4967274). All three documents were read in full via browser_open; no mirrors were used. Terms vary by state and product — the no-early-termination-fee term and rescission rights reflect Illinois regulation and may differ elsewhere. The Terms of Use may post-date the arbitration opt-out mechanics relative to some customers' acceptance dates.
These notes come from the original draft and are not independent verification.