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Verizon

Telecom

77

out of 100. Number 14 of 512, counting from the worst.

  • Arbitration 19 of 20, bad
  • Renewals 11 of 20
  • Data sharing 16 of 20, bad
  • Price & terms 13 of 15, bad
  • Data retention 10 of 15
  • Other findings 8 of 10, bad

Where Verizon does well

  • Verizon pays all AAA filing/admin/arbitrator fees; $5,000 minimum payout guarantee plus attorneys' fees; small-claims court preserved; 60-day cancel-without-ETF for material adverse changes; 'Your Privacy Choices' opt-out page, honors Global Privacy Control; Custom Experience Plus requires affirmative opt-in.

Your right to sue is waived, and the waiver survives even after you leave.

The fine print

6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.

  1. Your right to sue is waived, and the waiver survives even after you leave.

    YOU UNDERSTAND THAT BY ENTERING INTO THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY AGAINST VERIZON… This Agreement to arbitrate continues to apply even after you have stopped receiving services from us.

    Verizon Mobile Customer Agreement (Updated June 16, 2026), dispute-resolution §1

  2. No banding together, no representative claims — individual disputes only.

    THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS… NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR GENERAL INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT.

    Same agreement, §3

  3. Can raise prices anytime; stripping your discount doesn't even trigger your cancel-without-ETF right.

    We may change prices and/or any other term of your Service or this Agreement at any time… If you use your Service after the change takes effect, that means you're accepting the change. … we may adjust or remove your discount… In any case, this won't be considered to have a material adverse effect on you.

    Same agreement

  4. Openly sells/shares your personal info with social networks and ad-tech.

    Since 2024 and presently, we engage in the following activities that may be considered selling or sharing: we sell or share personal information with social media networks and advertising technology companies…

    Verizon Privacy Policy

  5. An invented line-item surcharge dressed as a tax, kept by Verizon, changeable at will.

    The Administrative and Telco Recovery Charge isn't a tax, it isn't required by law, is not necessarily related to anything the government does, and it is kept by us in whole or in part. The amount… may change over time.

    Same agreement

  6. Signing the agreement = consent to robocalls/autodialed calls to any number you give.

    You agree that Verizon and collections agencies that work on our behalf may contact you about your account status… using prerecorded calls, email and calls or messages delivered by an automatic telephone dialing system to any wireless phone number… you provide… AT ANY TIME.

    Same agreement ('My Privacy')

How these were found

Direct verizon.com fetching failed. Used weitzman/difficode verbatim mirrors (customer agreement stamped 'Updated June 16, 2026'; privacy policy crawled ~6 days prior). Cross-checked via search excerpts and FCC order FCC-24-41 ($46.9M fine, upheld Sept 2025). The historical 30-day arbitration opt-out does NOT appear in the current June 2026 agreement — only a bellwether-procedure opt-out exists.

These notes come from the original draft and are not independent verification.