Veeva Systems

The one-year contract silently restarts every year. Miss the 90-day advance written cancellation window and the customer is locked into another full year. Order Forms auto-renew the same way (30-day notice).

At the expiration of the Initial Term or any Renewal Term, this Agreement will automatically renew for subsequent one (1) year periods (each a 'Renewal Term') unless one party provides the other party with written notice of its intent to amend or not renew this Agreement at least ninety (90) days prior to the end of the then-current Term.

Veeva Master Agreement (VERSION 25.10.23)

No refunds, ever — not even when the customer terminates for convenience. The customer also cannot shrink its seat count mid-term, so they keep paying for unused licenses until the term ends.

Except as otherwise specified in an Order Form or this Agreement, fees are based on services purchased and not actual usage, payment obligations set forth in an Order Form are noncancelable, fees paid are nonrefundable, and the number of subscriptions purchased cannot be decreased during the relevant Subscription Term. ... Veeva has no obligation to refund to Customer any amounts prepaid for Software, subscriptions, or Professional Services for the unexpired remainder of a Subscription Term after the Effective Date of Termination.

Veeva Master Agreement (VERSION 25.10.23)

No court, no jury. After a VP-level negotiation and a mandatory 8-hour mediation, all disputes go to private binding arbitration in California under AAA rules. (No explicit class-action waiver was found, which is unusual for a forced-arbitration clause.)

Any dispute that the parties fail to resolve by negotiation or mediation shall be resolved by binding arbitration in the State of California before a sole impartial arbitrator. The arbitration shall be conducted in accordance with the Commercial Rules of the American Arbitration Association ('AAA'), and shall be governed by the Federal Arbitration Act, 9 U.S. Code 1 et seq.

Veeva Master Agreement (VERSION 25.10.23)

The website's Terms of Service can be rewritten at any time without telling visitors — just by posting a new version. For the enterprise contract, Veeva 'reserves the right to update the terms and conditions of this Agreement at any time,' with changes taking effect on the first new Order Form.

Veeva may, without notice to you, at any time revise these Terms of Use and any other information contained in this Web Site by updating this posting.

Terms of Service | Veeva

Veeva runs a data-brokerage business on the side: it collects doctors' professional profiles and sells 1,500+ pharma customers access to send them promotional materials, and it builds ad-targeting 'Audience Segments' so health brands can serve tailored ads to consumers across browsers, phones and TVs. Ostro (its patient-engagement arm) also discloses user information to customers and third parties 'for which we receive financial and/or other compensation.'

As part of our data products, we collect personal information about healthcare organizations, healthcare providers, and other related industry professionals and stakeholders (collectively, 'Healthcare Professionals') to facilitate our life sciences customers' communication with them. This enables our life sciences customers to provide up-to-date scientific, medical information and promotional materials to Healthcare Professionals... Our customers use these Audience Segments to deliver tailored advertising to relevant consumers. ... the users of these identified devices or browsers may receive tailored advertising in their web browsers, within mobile applications, and on connected TVs.

Veeva and Privacy — ; Processor Privacy Policy (Ostro) — https://ostro.veeva.com/privacy-policy?app_source=ostro

Healthcare professionals' personal data stays in Veeva's data cloud for a full decade after it stops being professionally relevant — unless the individual actively withdraws consent. Contrast this with enterprise customer data, which Veeva must permanently delete within 120 days of contract termination per its Data Processing Addendum.

We keep your personal data for ten years after it is no longer professionally relevant for the purposes described in this notice unless you withdraw your consent earlier.

Veeva HCP Consent Notices (MY/AU versions)

Veeva can shut off a customer's mission-critical clinical/regulatory software if an invoice is 30 days late, with only 15 days' warning. It also keeps a 'Restricted Competitors' list — named third parties that need a special Veeva access agreement before they can touch the platform, letting Veeva gatekeeper rival access.

In the event payment is not made within thirty (30) days of the date payment was due and such payment is not the subject of a reasonably based written dispute, Veeva shall have the right, at its sole option, to suspend Customer's access to the Software until payment is made. Veeva will provide fifteen (15) days' written notice to Customer prior to suspension of access to the Software pursuant to this section.

Veeva Master Agreement (VERSION 25.10.23)