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United Airlines

Travel

52

out of 100. Number 201 of 512, counting from the worst.

  • Arbitration 11 of 20
  • Renewals 3 of 20, good
  • Data sharing 15 of 20, bad
  • Price & terms 12 of 15, bad
  • Data retention 3 of 15, good
  • Other findings 8 of 10, bad

Where United Airlines does well

  • Renewals 3 of 20. Few problems found.
  • Data retention 3 of 15. Few problems found.
  • No forced arbitration in the COC (14 C.F.R. § 253.10 bars blocking court access).
  • DOT protections cap sector sneakiness.
  • No auto-renewing paid tier at core membership.

Sue United and you must reveal anyone funding your case.

The fine print

5 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.

  1. Sue United and you must reveal anyone funding your case.

    Passenger also agrees to disclose all relationships and agreements with third-party litigation funders for any claim, lawsuit, arbitration, administrative or any other proceeding brought by Passenger against UA.

    United Contract of Carriage Rule 3 (Sept 2026 update, via thetravel.com)

  2. Class-action waiver buried in a catch-all rule, not a labeled disputes section.

    any lawsuit… will be brought only in passenger's individual capacity and not as part of a class action proceeding

    United COC Rule 3(P) (via law-review analysis)

  3. Miles devalued or wiped without notice.

    United has the right to terminate the Program… or to change the Program Rules… in whole or in part, at any time, with or without notice, even though changes may affect the value of the mileage or certificates already accumulated.

    United MileagePlus Program Rules

  4. United hands your data to outsiders for their own marketing.

    may also share your information with third parties for marketing purposes including but not limited to the third party's own marketing or promotional purposes.

    United Privacy Policy

  5. Their math is final, no appeal.

    All calculations made in connection with the United MileagePlus Program… will be made by United Airlines and MileagePlus in their discretion and such calculations will be considered final.

    MileagePlus Rules

How these were found

united.com blocked automated fetching (HTTP 500/429) — no first-party document read directly; all findings are verbatim quotes from third-party reproductions (thetravel.com, law-review PDF, FlyerTalk threads quoting official rules); website Terms of Use not reviewed (no accessible mirror).

These notes come from the original draft and are not independent verification.