Otis Worldwide
Industrials
29
out of 100. Number 407 of 512, counting from the worst.
Where Otis Worldwide does well
- Arbitration 0 of 20. Nothing found.
- Renewals 0 of 20. Nothing found.
- No forced arbitration or class-action waiver appears in the Terms of Use — only New York governing law, which is notably tame for a large US company.
- The Privacy Notice explicitly states 'Otis will not sell your personal information or share your personal information for cross-context behavioral advertising,' and repeats under the California section that it does not share personal information with other businesses for their direct marketing.
- It offers a cookie-consent interface with an opt-out ('reject such pixels or cookies... at the bottom of any Otis web page'), and commits to deleting under-13 children's data and honoring access/correction/erasure requests via privacy@otis.com.
Anything you email or send Otis — ideas, suggestions, files, even casual feedback — becomes theirs to reuse, publish, and remix forever, worldwide, for free.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
-
Anything you email or send Otis — ideas, suggestions, files, even casual feedback — becomes theirs to reuse, publish, and remix forever, worldwide, for free. There is no way to take it back.
By submitting information and material to Otis, whether via email or otherwise, including, but not limited to, feedback, questions, comments, suggestions, ideas, graphics or computer files of any type, you thereby expressly grant... Otis a royaltyfree, perpetual, irrevocable, nonexclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and to incorporate it in other works in any form, media or technology now known or hereafter developed
-
Otis can rewrite the terms whenever it wants and the new terms take effect the moment they are posted — no waiting period, no guaranteed direct notice to you.
Content in the Services is subject to change without notice. Otis reserves the right to change or modify these Terms of Use at any time. Such changes, modifications, additions, or deletions shall be effective immediately upon notice or posting thereof.
-
If Otis suffers a data breach of your information, Otis disclaims all liability for it — and on top of that, you agree to pay Otis's legal bills if any claim arises from your use of the site. All risk sits with the visitor.
IN NO EVENT SHALL OTIS OR ANY OF ITS, SUBSIDIARIES, AFFILIATES, EMPLOYEES, CONTRACTORS, SUPPLIERS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DAMAGES (BE THEY DIRECT, INDIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH USE OF THE SERVICES... THIS LIMITATION OF LIABILITY INCLUDES LIABILITY FOR... DATA BREACH... MOREOVER, YOU SHALL INDEMNIFY AND DEFEND OTIS, ITS AFFILIATES, SUBSIDIARIES, EMPLOYEES, CONTRACTORS AND OTHER REPRESENTATIVES FROM ALL CLAIMS AND EXPENSES THAT ARISE OUT OF OR IN CONNECTION WITH YOUR USE OF THIS SITE IN BREACH OF THIS AGREEMENT
-
If you interact with Otis on social media, your personal information can be shown to other website users and your own social contacts, not just to Otis.
For individuals who interact with Otis on social media sites, Otis may disclose your personal information to contacts associated with your and Otis' social media accounts, to other website users and to your social media account provider in connection with your social sharing activity as it relates to Otis
-
There are no fixed deletion timelines anywhere in the notice — Otis keeps your data for as long as it decides the original purpose (or a contract or law) requires, which is open-ended.
Otis will retain personal information so long as needed to fulfill the purpose(s) for which it was collected, and thereafter as necessary to comply with its contractual and legal obligations.
-
Otis can change its privacy policy without warning you first — it just posts the change and flags material ones at the top, leaving it to you to re-read the policy regularly.
This Notice may be modified from time to time without prior notice. We encourage you to review this policy on a regular basis for any changes... Material changes will be identified at the top of the Notice.
How these were found
Documents read directly on otis.com on 2026-10-01 (no mirrors needed; no access blocks). Terms of Use: US English PDF; its document URL carries a timestamp t=1588778341628 (May 2020) and the text itself states no 'last updated' date, so it may be stale. Global Privacy Notice: states 'Last updated: 31-December 2022' — nearly 4 years old as of research date. Otis is an elevator/escalator company and primarily B2B; its public-facing terms are thin compared with consumer companies. The Terms of Use expressly note that separately signed application/service agreements with Otis supersede them, and the actual customer maintenance contracts (where the real sneaky commercial terms would live) are not public. Quoted clauses are verbatim from the fetched documents; minor whitespace artifacts from PDF extraction were cleaned.
These notes come from the original draft and are not independent verification.