Oracle Corporation
Information Technology
51
out of 100. Number 203 of 512, counting from the worst.
Where Oracle Corporation does well
- Arbitration 3 of 20. Few problems found.
- No forced arbitration for website users: the US-facing website Terms of Use send disputes to state or federal courts in San Francisco or Santa Clara County, California, instead of binding private arbitration.
- Concrete deletion timelines: inactive SSO accounts are deleted after 18 months of no login, sales chat transcripts deleted 90 days after the chat, support call recordings deleted 60 days after the call.
- Oracle shut down its ad-tech Data Cloud business in 2022 — the biggest historical data-selling operation — and now publishes an unusually detailed retention schedule.
- A cookie preferences tool lets all visitors opt out of advertising and functional cookies, and designated event partners may send you at most two messages per event.
Oracle can change its terms and privacy policy whenever it wants, without telling you, and the new version takes effect the moment it's published.
The fine print
8 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Oracle can change its terms and privacy policy whenever it wants, without telling you, and the new version takes effect the moment it's published.
Oracle may revise the Terms of Use and Privacy Policy at any time without notice to you. The revised Terms of Use and Privacy Policy will be effective when posted.
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Separately, Oracle also claims the right to change or update the website itself and watch how you use it at any time, no notice required.
ORACLE RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO, AND MONITOR THE USE OF, THE SITE AND CONTENT PROVIDED ON OR THROUGH THE SITE AT ANY TIME WITHOUT NOTICE.
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Oracle shares your personal info with third parties for commercial purposes, explicitly including companies that do interest-based (targeted) advertising.
We may share personal information with the following third parties for a commercial purpose: Oracle distributors or resellers for further follow-up related to your interests, specific partners that offer complementary products and services or with third parties to facilitate interest-based advertising
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Oracle and its advertising partners track you across different devices and services — on and off Oracle's own sites — using cookies, pixels, and device IDs.
Cookies and similar technologies (e.g., pixels tags and device identifiers) are used by Oracle and our advertising technology partners to recognize you and/or your device(s) on, off and across different services and devices
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Even when you opt out, Oracle keeps the personal data needed to honor that opt-out for up to 20 years.
Personal information needed to retain your opt-out preferences is retained for 20 years (or longer as necessary to comply with applicable law).
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Anything you post on Oracle's forums/communities becomes Oracle's to use forever, worldwide, for any purpose — including baked into their products — and they never have to pay you.
By Sharing Content, you grant Oracle a worldwide, perpetual, royalty-free, irrevocable, nonexclusive, fully sublicensable license to use, reproduce, modify, adapt, translate, host, publish, publicly perform, publicly display, broadcast, transmit, stream and distribute the Content for any purpose and in any form, medium, or technology now known or later developed... without compensation to you.
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Anything you share on Oracle's site is treated as non-confidential — Oracle promises to take no steps to keep it secret.
Oracle does not want to receive confidential information from you through or in connection with the Site... it shall not be considered confidential information and shall be received and treated by Oracle on a non-confidential and unrestricted basis and Oracle shall not take and shall not be required to take any steps to safeguard the confidentiality of any information that you Share, other than as specified in Oracle's Privacy Policy.
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Oracle can cut off your access to its sites and services at any time for any reason, and owes you nothing for it.
Oracle may, in its sole discretion, at any time, terminate or limit your access to, or use of, the Site or any Content. You agree that Oracle shall not be liable to you or any third-party for any termination or limitation of your access to, or use of, the Site or any Content, including Content that you may have Shared.
How these were found
Documents read directly: Oracle Web Sites Terms of Use (Last Revised: August 10, 2024) at https://www.oracle.com/legal/terms/, and Oracle General Privacy Policy (last updated October 10, 2024) at http://www.oracle.com/legal/privacy/privacy-policy/ — both read in full via page fetch on Oct 1, 2026. Oracle's separate legacy 'Marketing Cloud Data Cloud Privacy Policy' (ad-tech terms) was read only through a GitHub verbatim mirror of privacy-terms-observatory (https://github.com/milonmaze/privacy-terms-observatory-beta/blob/HEAD/www.oracle.com/legal/privacy/marketing-cloud-data-cloud-privacy-policy.html.md); that policy page appears retired since Oracle shut down its ad-tech Data Cloud business in 2022, so its opt-out/retention terms were NOT counted in scoring. The Oracle Master Agreement (TOMA) arbitration findings come from search-result excerpts of official oracle.com contract PDFs; those are negotiated enterprise B2B agreements, not consumer terms, so they weighed lightly in the arbitration score. Oracle Store support Auto Renewal details from an oracle.com PDF overview.
These notes come from the original draft and are not independent verification.