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Netflix

Entertainment

60

out of 100. Number 124 of 512, counting from the worst.

  • Arbitration 18 of 20, bad
  • Renewals 8 of 20
  • Data sharing 11 of 20
  • Price & terms 9 of 15
  • Data retention 7 of 15
  • Other findings 7 of 10, bad

Where Netflix does well

  • Accounts cancelled for more than 10 months are auto-deleted — better than most.

No court, no class action — private arbitrator only; no opt-out window found.

The fine print

5 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.

  1. No court, no class action — private arbitrator only; no opt-out window found.

    You and Netflix agree that any dispute, claim or controversy… shall be determined by binding arbitration instead of in courts of general jurisdiction… you and Netflix are each waiving the right to a trial by jury or to participate in a class action."

    Terms of Use §8

  2. Your card expires? Netflix pulls the new card number from the card network and keeps charging — you pre-consented.

    We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s)."

  3. Cancel on day 2 of your billing month and you still paid for the whole month.

    Payments are nonrefundable and there are no refunds or credits for partially used subscription periods."

  4. Netflix hands your info to ad companies for behavioral ads; a "Do Not Sell or Share" opt-out page exists.

    We may disclose certain personal information to Advertising Companies… in order to select advertisements shown on Netflix, to facilitate interaction with advertisements, and to measure and improve effectiveness of advertisements."

    Privacy Statement

  5. At least a month's warning and a walk-away option — fairer than most.

    We may change our subscription plans and the price of our service from time to time… We will notify you at least one month before any price changes… If you do not wish to accept the price change… you can cancel your subscription before the change takes effect."