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MGM Resorts

Consumer Discretionary

60

out of 100. Number 123 of 512, counting from the worst.

  • Arbitration 17 of 20, bad
  • Renewals 2 of 20, good
  • Data sharing 15 of 20, bad
  • Price & terms 12 of 15, bad
  • Data retention 6 of 15
  • Other findings 8 of 10, bad

Where MGM Resorts does well

  • Renewals 2 of 20. Few problems found.
  • MGM is relatively transparent about data sale/sharing: it names the exact categories sold/shared (identifiers, commercial info, online activity, inferences) and the recipient categories (ad services, marketing partners, credit agencies, analytics providers) in readable disclosure tables, and it provides a 'Do Not Sell/Share My Personal Information' link plus honoring of Global Privacy Control signals.
  • It states it does not use or disclose sensitive personal information to infer characteristics about consumers and has no actual knowledge of selling minors' data.
  • Inactivity forfeiture of loyalty points applies only to the lowest (Sapphire) tier; Pearl members and above never lose points for inactivity — gentler than many casino programs that expire everything.
  • The 72-hour free-cancellation window and 'rates/fees locked at time of booking' hotel terms are standard and clearly stated; no resort-fee ambush at check-in per the published terms.

Joining MGM's free loyalty program signs away your right to sue MGM in court or join a class action — every dispute (including ones about your gaming activity, employees, or advertising) goes to a private arbitrator in Clark County, Nevada, with limited discovery and almost no appeal.

The fine print

6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.

  1. Joining MGM's free loyalty program signs away your right to sue MGM in court or join a class action — every dispute (including ones about your gaming activity, employees, or advertising) goes to a private arbitrator in Clark County, Nevada, with limited discovery and almost no appeal. Separately, the main site Terms of Use class-action waiver even survives if the arbitration clause itself is struck down.

    EXCEPT AS OTHERWISE SET FORTH BELOW, ALL MEMBERS AGREE WITH MGM TO RESOLVE ANY AND ALL DISPUTES ONLY THROUGH BINDING ARBITRATION OR IN SMALL CLAIMS COURT... EACH MEMBER ALSO UNDERSTANDS AND AGREES THAT THEY ARE GIVING UP THE RIGHT TO HAVE A JURY DECIDE THEIR CLAIM OR TO COMMENCE, PARTICIPATE IN, OR RECOVER THROUGH A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION FOR ANY DISPUTE WITHIN THE SCOPE OF THIS AGREEMENT.

    MGM Rewards Program Rules, Section 31 (Disputes, Arbitration, and Class Action/Jury Waiver)

  2. MGM can devalue, cancel, or kill your loyalty points at any moment, for no reason, without telling you first — including points you've already earned. They say they'll make 'reasonable efforts' to give 30 days' notice for adverse changes, but that's a promise, not a requirement.

    Management reserves the right to unilaterally change, amend, suspend, cancel or terminate any aspect of the MGM Rewards Program, its benefits and/or its Terms and Conditions in whole or in part, at any time, with or without notice for any or no reason.

    MGM Rewards Program Rules, Section 29 (Changes to the MGM Rewards Program)

  3. Your earned points are legally MGM's goodwill, not your property — they have no cash value, carry $5,000/$10,000 balance caps, can be forfeited if you're inactive 6 months (Sapphire tier) or leave gaming debt unpaid 60 days, and MGM can seize them as 'damages' if it decides you misused the program.

    Membership in the Program and accumulation of MGM Rewards loyalty balances including, but not limited to, Tier Credits, MGM Rewards Points, and SLOT DOLLARS® and/or benefits do not confer any enforceable contract or vested property rights with respect to Program benefits.

    MGM Rewards Program Rules, Sections 28 (General Program Conditions) and 19

  4. MGM admits it sells/shares your identifiers, purchase history, online activity, and inferences with ad networks and marketing partners — it just does it for non-cash compensation (ad-tech quid pro quo), which still legally counts as a 'sale' in California. Its own disclosure table shows identifiers, biometrics, geolocation, and even sensitive personal information going to business partners, credit reporting agencies, and analytics providers.

    We do not sell your personal information in exchange for monetary compensation. We may sell or share your personal information for non-monetary compensation by allowing certain third parties (such as online advertising services and marketing partners) to collect personal information (i) via automated technologies on our websites and apps for cross-context behavioral advertising purposes and/or (ii) for marketing-related purposes. This kind of sharing may be considered a 'sale or sharing' under California law when the personal information is exchanged for non-monetary compensation.

    MGM Resorts Privacy Policy, Sale or Sharing section (LAST UPDATED July 2, 2026)

  5. Just walking into an MGM property means your face may be run through facial recognition, your license plate scanned (automatic license plate recognition), and your phone's precise location tracked around the resort — even if you never connect to their Wi-Fi. The policy also lists fingerprints, facial scans, SSNs, and religious beliefs as 'Sensitive Information' it may collect.

    When you visit MGM Resorts, we may use video and other surveillance systems to monitor gaming areas and other public and sensitive areas within and around MGM Resorts for safety, security, fraud prevention, and other purposes. Some surveillance systems may incorporate facial recognition technologies, which may be used for additional screening. ... we may collect information about a vehicle including an image of the vehicle, the vehicle's make, model, and license plate number ... Even if you choose not to use Wi-Fi services we make available at MGM Resorts, we may still collect information concerning the precise physical location of your mobile device within and around MGM Resorts.

    MGM Resorts Privacy Policy, Sections C (Vehicle), F (Wi-Fi and Location), I (Video Surveillance) (LAST UPDATED July 2, 2026)

  6. MGM can rewrite its privacy policy whenever it wants without telling you; for 'material' changes the only obligation is posting the new version on its own websites. Similarly, the Terms of Use says continued use of the site after any change equals acceptance — so the rules can move under your feet and silence counts as consent.

    We reserve the right to revise this Policy at any time without notice. When this Policy is revised in a material way, notice will be posted on MGM websites that we control along with the revised Policy.

    MGM Resorts Privacy Policy, Changes section (LAST UPDATED July 2, 2026)

How these were found

Documents read directly via browser fetch on 2026-10-01: (1) Privacy Policy at https://www.mgmresorts.com/privacy.htm — LAST UPDATED July 2, 2026; (2) MGM Rewards Program Rules at https://www.mgmresorts.com/en/mgm-rewards/program-rules.html — full text read, no 'Last Updated' date shown on page. Direct fetch of the main Terms of Use (www.mgmresorts.com/policies/terms-of-use.html) timed out; the class-action waiver quote attributed to it comes from search-result snippets of that official document (crawled 3 days ago) and is labeled accordingly. Hotel reservation terms quotes come from official per-property Terms & Conditions pages (wlasvegas.mgmresorts.com, excalibur.mgmresorts.com, mgmgrand.mgmresorts.com, cosmopolitanlasvegas.mgmresorts.com, mgmgranddetroit.mgmresorts.com — search snippets, crawled 3-5 days ago). BetMGM-related terms were out of scope. Score is editorial judgment; clause text is factual from the documents above.

These notes come from the original draft and are not independent verification.