NetApp
Information Technology
40
out of 100. Number 302 of 512, counting from the worst.
Where NetApp does well
- Arbitration 0 of 20. Nothing found.
- No forced arbitration anywhere: the site Terms of Use send disputes to the courts of Santa Clara County, California, and the B2B General Terms use the governing law of the NetApp entity involved — a rare sight next to consumer tech companies that mandate arbitration and waive class actions.
- The privacy policy explicitly states 'NetApp is not a data broker, and we do not sell personal information for monetary consideration,' and backs it with a CCPA section confirming no sale in the preceding 12 months.
- In the Cloud Services Terms, NetApp commits: 'NetApp will not disclose Customer Content outside of NetApp or its Affiliates except to the extent required to make the Cloud Service available' — the data you store on their systems stays in service to you, and they promise prompt breach notification.
- Privacy rights are genuinely workable: full EEA/UK/Switzerland and CCPA rights with access, deletion, correction, portability, a named dataprotection@netapp.com contact, and a 'Do Not Share My personal information' cookie control for opting out of ad sharing.
NetApp can rewrite the rules of using its site whenever it wants just by posting a new version — no email, no alert, no prompt.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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NetApp can rewrite the rules of using its site whenever it wants just by posting a new version — no email, no alert, no prompt. Simply visiting the site again after a change counts as you agreeing to the new terms; your only alternative is to stop using the site entirely.
NetApp can change, update, or add or remove provisions of these Terms, at any time by posting the updated Terms on this Site. By using this Site after NetApp has updated the Terms, you are agreeing to all the updated Terms; if you do not agree with any of the updated Terms, you must stop using the Site.
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NetApp admits it has fed your contact details, device/browser data, and location to third-party ad networks for behavioral targeting in the last 12 months. You have to opt out yourself via a cookie-banner toggle labeled 'Do Not Share My personal information' — it happens by default.
Contact information, individual identifiers, commercial information, electronic network information, geolocation data, and functional data may in certain circumstances be "shared" with third-party advertising networks for cross-context behavioral advertising purposes, including within the preceding 12 months. To opt-out of any such sharing, you can interact with the cookie banner on our websites and select "Do Not Share My personal information".
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Anything you submit to NetApp's site — comments, photos, messages, posts — becomes theirs to use forever, worldwide, for free, with no way to take it back. They can edit it, adapt it, and let others use it, even long after you've stopped using the site.
You hereby grant to NetApp a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide license (including the right to sublicense through multiple tiers) to use, reproduce, process, adapt, publicly perform, publicly display, modify, prepare derivative works, publish, transmit and distribute each of your Submissions, or any portion thereof, in any form, medium or distribution method now known or hereafter existing.
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The privacy policy names no concrete retention period for anything. Your personal data is kept for 'as long as needed' — criteria so broad (ongoing relationship, legal position, regulatory purposes) that deletion is effectively always optional for them. You must email dataprotection@netapp.com and hope.
We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include: the length of time we have an ongoing relationship with you... whether there is a legal obligation... whether retention is required in light of a legal position or for legal or regulatory purposes.
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Annual and multi-year cloud subscriptions cannot be cancelled at all once signed, and they auto-renew for another full term unless you send written notice at least 90 days before the end. Even monthly plans auto-renew, require written cancellation 14 days ahead, and cancellations get no refund — you just keep the service through the month you paid for.
Annual and multi-year subscriptions are non-cancellable. If Customer has agreed that its annual or multi-year subscription will automatically renew at the end of a Subscription Term, then the subscription will automatically renew for additional periods equal to the expiring Subscription Term or one year (whichever is shorter), unless either party gives the other written notice of non-renewal no later than 90 days before the end of the then current Subscription Term. ... Customer's monthly Cloud Service subscription will automatically renew for additional one-month terms unless cancelled... Customer must cancel... in writing no later than 14 days before Customer's monthly billing date... Customer will not receive a refund.
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Send NetApp a suggestion for improving their product and you legally hand over all rights to that idea — they own it outright, owe you no credit and no payment, and can build it, patent it, or sell it. Even casual feedback emailed to them falls under this.
If you send or transmit any communications, comments, questions, suggestions, or related materials to NetApp... suggesting or recommending changes to the Site, Materials, or Offerings... all such Feedback is, and will be treated as, non-confidential and non-proprietary... you hereby assign all right, title, and interest in, and NetApp is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback, whether or not patentable.
How these were found
All clauses read directly from netapp.com on October 1, 2026; no third-party mirrors were needed. Documents: Terms of Use (http://www.netapp.com/company/legal/terms-of-use/), Privacy Policy last updated July 18, 2025 (https://www.netapp.com/company/legal/privacy-policy/), Cloud Services Terms page, and General Terms PDF labeled May 2026 (assets.netapp.com). NetApp is an enterprise B2B data-storage vendor; netapp.com itself is mostly a marketing/support site, so there are few consumer-style traps to find. The B2B contract terms (General Terms, Cloud Services Terms) assume negotiated enterprise purchases with notice-in-writing obligations, which reads as normal B2B practice rather than consumer dark patterns, and the score reflects that context. No arbitration clause was found anywhere in the site Terms of Use or the B2B General Terms.
These notes come from the original draft and are not independent verification.