Motorola Solutions
Information Technology
55
out of 100. Number 172 of 512, counting from the worst.
Where Motorola Solutions does well
- The website arbitration clause is severe but offers a real 30-day written opt-out, a small-claims court exclusion, a public-injunctive-relief carve-out, and MSI covers arbitration costs with the consumer filing fee capped at $250. For its government/enterprise customers, MSI's Code of Conduct for Data Rights and Ethics says 'Our customers own and control their data' and requires explicit permission before accessing, sharing, or using customer data for system training. The privacy policy explicitly says it does not sell sensitive personal data, does not share it for targeted advertising, and does not sell data of anyone known to be under
- Material changes to the Privacy Statement are promised 'prominent posting on our website or through other appropriate communication channels' rather than silent updates. Biometric mobile sign-on is handled entirely on the user's device — MSI says it does not store or access that biometric information. Terminated Ally customers who request it get 30 days of read-only access to retrieve their data before termination.
Simply using the website means you agree to private arbitration with JAMS, no judge or jury, and no class actions — unless you mail a detailed opt-out letter to their General Counsel in Chicago within 30 days of your first visit.
The fine print
7 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Simply using the website means you agree to private arbitration with JAMS, no judge or jury, and no class actions — unless you mail a detailed opt-out letter to their General Counsel in Chicago within 30 days of your first visit. The waiver survives even after you stop using the site.
IMPORTANT: THESE TERMS OF USE CONTAIN AN ARBITRATION AGREEMENT THAT, AS FURTHER SET FORTH BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE MOST DISPUTES UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT AS FURTHER DESCRIBED BELOW. THESE TERMS OF USE ALSO REQUIRE YOU TO WAIVE ANY RIGHT YOU MAY HAVE TO FILE A CLASS ACTION.
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MSI openly admits that sharing your contact info, browsing behavior, and behavioral inferences with ad networks can legally count as a 'sale' of your data. The burden is on you to opt out (per device, per browser) rather than on them to ask first.
Our disclosure or making available of contact information, commercial information, information about the way in which you use our services and interact with us, and inferences about your interests and preferences to ad networks and advertising partners may qualify as the sale of personal data or the sharing or processing of personal data for the purpose of displaying advertisements that are selected based on personal data obtained or inferred over time from an individual's activities across businesses or distinctly-branded websites, applications, or other services (otherwise known as 'targeted advertising' or 'cross-context behavioral advertising') under certain privacy laws.
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MSI hands ad partners a hashed version of your email so they can stitch together your activity across unrelated websites and serve you targeted ads elsewhere.
We may share a common account identifier (such as a hashed email address or customer ID) with our third-party advertising partners to help link the personal data we and our third-party partners collect to the same person, or otherwise target advertising to an individual on a third-party website or platform.
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Notable from a company whose marketing is all about security: if anything you submit through their site is intercepted or breached, they disclaim responsibility up front and put the security risk squarely on you.
Although Motorola provides certain encryption in an effort to protect the electronic transmission of credit card numbers or social security numbers... no data transmission over the Internet can be guaranteed to be 100% secure... Motorola cannot ensure or otherwise warrant the security of any information you provide to us or from the Site, and therefore you understand and agree to assume the security risk for any information you provide using the Site.
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Anything you submit through the site — feedback, ideas, posted content — is deemed non-confidential, and you hand MSI a free, forever, worldwide license to reuse it however they like, without paying you.
Do not send any Financial Information, confidential or proprietary information to Motorola through the Site. Except for personally identifiable information relative to you, any information you do send to Motorola through the Site will be deemed NOT to be confidential ('Non-Confidential Information'). For any Non-Confidential Information you do send, post or submit you hereby grant Motorola an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute the Non-Confidential Information, and agree that Motorola is free to use any ideas, concepts, know-how or techniques that you send Motorola for any purpose whatsoever without compensation to you.
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Ally service subscriptions auto-renew for another full year if you don't send written notice at least 30 days before the term ends — and the renewal price can go up if they gave you 60 days' written warning.
User subscriptions purchased by You will automatically renew for additional terms of one year unless either party gives the other party written notice of non-renewal at least 30 days before the end of the then-current term. Pricing for renewal terms will be the same as the previous term, unless Motorola has given You written notice of a pricing increase at least 60 days before the end of the previous term.
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While they usually keep data only as long as 'reasonably necessary,' the policy reserves the right to hold your personal data for up to 30 years in some cases — far longer than any ordinary visitor would expect.
In specific circumstances we may retain your personal data until the statutory limitation periods have expired (usually three years, but up to thirty years in some cases), when this is necessary for the establishment, exercise, or defense of legal claims.
How these were found
Documents read directly from motorolasolutions.com via browser fetch on Oct 1, 2026 (no mirrors needed). Terms of Use 'Last Updated: August 18, 2026'. Privacy Policy Statement 'Last Updated: May 11, 2026'. Ally Subscription Agreement carries a 2019 copyright and is likely an older version; it is an enterprise product doc, not a consumer page. MSI is a B2B public-safety/government vendor, so its public-facing legal surface is thin: the website Terms of Use is the only truly consumer-facing agreement, and enterprise customers typically negotiate individual contracts that may supersede these docs (the ToU itself says so). No auto-renew traps exist in the website ToU itself; the auto-renew finding comes from the Ally subscription product terms. Scoring reflects what actually exists in public docs, not typical consumer-scale dark patterns.
These notes come from the original draft and are not independent verification.