Lyft
Travel
76
out of 100. Number 19 of 512, counting from the worst.
If you're just a passenger, you can never escape arbitration.
The fine print
5 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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If you're just a passenger, you can never escape arbitration.
Only drivers may opt out of arbitration (signed letter, 30 days) — riders are locked in forever; a Sep 2026 federal ruling already compelled riders into arbitration.
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Mass wrongdoing gets a years-long single-file line instead of one case for everyone.
Mass claims: bellwether then 100-per-batch, “no other cases may be filed in the meantime.”
Lyft Terms of Service §17(h)
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Lyft can keep using your face and content forever, even sublicense it, after you leave.
You grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable (through multiple tiers) right and license to exercise the copyright, publicity, and database rights you have in your Information.
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Your ride data, identifiers, and location follow you onto Google and Meta's ad networks.
We may have sold or shared each of the categories of personal information listed above with… advertising publishers that place advertisements on our behalf, such as Google or Meta… for the purpose of cross-context behavioral advertising.
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The price you're shown isn't the price you're bound to.
“Lyft has the authority and reserves the right to determine and modify pricing” — quoted fares can be replaced with a variable fare “at Lyft's sole discretion”; Prime Time can raise charges “substantially”; all charges non-refundable.