Kenvue
Consumer Staples
35
out of 100. Number 350 of 512, counting from the worst.
Where Kenvue does well
- Arbitration 0 of 20. Nothing found.
- Renewals 0 of 20. Nothing found.
- The kenvue.com Terms of Service contain NO forced arbitration or class-action waiver — disputes go to federal and state courts in New York, which is better than most corporate terms.
- The liability section explicitly does not exclude liability for death or personal injury caused by negligence, and preserves mandatory statutory consumer rights.
- The privacy policy offers a 'Do Not Sell or Share My Personal Information' opt-out link, deletion and right-to-know rights via a privacy portal, and states it will not discriminate against users who exercise those rights.
- Account termination requires at least 24 hours' prior notice where reasonable (immediate termination only for material breach). Neutrogena.com facial images used for virtual experiences are not saved off-device and biometric data is permanently deleted within 3 years of last interaction. Data of children under 16 is not sold or shared for targeted advertising.
Anything you submit to the site — reviews, comments, forum posts — can be used by Kenvue forever, in advertising and testimonials, without paying you or asking again.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Anything you submit to the site — reviews, comments, forum posts — can be used by Kenvue forever, in advertising and testimonials, without paying you or asking again. A related clause says they may publish your name, photograph, likeness, voice and biographical information 'throughout the world in perpetuity' and you get no payment, notice or approval.
you grant to us a worldwide, royalty-free, fully paid-up, non-exclusive, perpetual, irrevocable, transferable and fully sublicensable (through multiple tiers) license, without additional consideration to you or any third party, to reproduce, distribute, perform and display (publicly or otherwise), create derivative works of, adapt, modify, store and otherwise use, analyze and exploit such Submission, and to contact you about your Submission, in any format or media now known or hereafter developed, and for any purpose (including promotional purposes, such as testimonials and advertising)
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No matter what goes wrong — data breach, site failure, anything — the most you can recover from Kenvue is $10 (or whatever you paid them, which for a free website is nothing). For a consumer-health company collecting medical and biometric data, that's an extremely low ceiling.
OUR MAXIMUM AGGREGATE LIABILITY FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO US TO USE THE SERVICES; AND (B) TEN UNITED STATES DOLLARS ($10).
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Kenvue can change the terms whenever it wants, and simply continuing to visit the site counts as agreeing to the new terms. Notification can be by 'any reasonable means' — no guaranteed direct notice.
We may change this Agreement from time to time ... by notifying you of such changes by any reasonable means and by making available a revised Agreement through the Services. ... Your use of the Services following any changes will constitute your acceptance of such changes.
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Kenvue admits it shares your data with analytics and ad-tech partners in ways that legally count as a 'sale' or 'sharing' of your personal information. The categories it may disclose to vendors and third parties include medical information, health insurance information, biometric information, precise geolocation, protected-class characteristics, and audio/video recordings.
We may share your Personal Information with our trusted partners, including Third Parties that provide us with website analytics and digital advertising services, in arrangements that may meet the broad definition of 'sale', 'share', or 'targeted advertising' under applicable US Privacy Laws.
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There is no fixed deletion timeline — Kenvue keeps your data as long as it decides it 'needs' it, including whenever retention is 'advisable in light of our legal position.' Separately, the policy says opting out of marketing will not remove your information from affiliate databases it was already shared with.
We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the Service to you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
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If your browser sends a Do Not Track signal asking not to be tracked across websites, Kenvue ignores it entirely.
The Service does not currently take any action when it receives a Do Not Track request.
How these were found
All findings read directly from kenvue.com on Oct 1, 2026 via text fetch — no mirror needed. Terms of Service page (legal-notice) shows no visible Last Updated legend in the fetched text, though the document references one. Privacy Policy page is dated 'last updated on April 4, 2025.' Only the main kenvue.com documents were reviewed; individual brand sites (tylenol.com, neutrogena.com, etc.) and the separate MyStore privacy policies were not reviewed and may have their own terms.
These notes come from the original draft and are not independent verification.