Exelon
Utilities
35
out of 100. Number 349 of 512, counting from the worst.
Where Exelon does well
- Arbitration 0 of 20. Nothing found.
- Renewals 0 of 20. Nothing found.
- Data retention 0 of 15. Nothing found.
- No forced-arbitration or class-action waiver was found in either document — unusually tame for a large US company; customers keep their right to sue. 'Exelon does not sell PI/PII for monetary value.' SMS opt-in consent information 'is not shared with third parties for promotional purposes,' and text consent can be revoked 'at any time by any reasonable method.' Google Analytics is used with 'privacy-enhancing settings and data minimization practices,' and Exelon states it does 'not knowingly provide Google Analytics with information that directly identifies individuals.' The Cookie Manager lets users opt out of non-essential cookie categories and update choices at any time.
Exelon can change the rules for using its websites and apps whenever it wants, with no notice to you — and you're automatically bound by the new version just by having used the site.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Exelon can change the rules for using its websites and apps whenever it wants, with no notice to you — and you're automatically bound by the new version just by having used the site.
We reserve the right to modify these Terms of Use from time-to-time, without notice, and you agree to be bound by such modifications.
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Your online account — the thing you need to view and pay your electric bill — can be shut off by Exelon at any time, for no stated reason at all.
We have the right to disable any user account, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason.
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After listing specific purposes, Exelon adds a catch-all: your personal data (including sensitive identifiers like SSN and financial account numbers collected for online accounts) can be used for literally any business purpose it decides is legitimate.
Legitimate Business Purposes. We may use your PI or PII for any other business purpose we deem legitimate, as permitted by applicable law.
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Exelon can hand your personal information to the government without telling or asking you — including on its own initiative to 'protect our network,' not just when legally compelled.
We reserve the right to monitor and disclose, without your consent, any communications, PI or PII, to the United States government to protect our network from unauthorized usage or penetration, or whenever requested to do so by courts, government agencies, or by law enforcement authorities.
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Advertisers, analytics firms, and social-media widgets embedded on Exelon's sites can track you across the web and tie it to your identity — and Exelon simultaneously says it doesn't control what those third parties do with it.
These third parties may use cookies or other tracking technologies to collect information about you when you use our Site. The information the third parties collect may be associated with your PI, or they may collect additional information, including PI, about your online activities over time and across different websites and other online services.
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A third party (Medallia) records your on-site sessions — effectively screen-recording what you do on Exelon's sites — justified only as 'anonymized.'
We also use third-party session replay technologies provided by Medallia. Session replay services employ software code to record an anonymized version of users' interactions with our Site, which helps us diagnose online experience problems to improve the Site.
How these were found
Documents relied on: Exelon Terms of Use (https://www.exeloncorp.com/terms-and-conditions), dated 'Last updated: August 10, 2026'; Exelon Privacy Policy (https://www.exeloncorp.com/privacy-policy), dated 'Last updated: August 28, 2026'. Both documents cover Exelon Corporation and its six operating utilities (ACE, BGE, ComEd, Delmarva Power, PECO, Pepco). browser_open rendered the full Privacy Policy but only the intro of the Terms of Use (the page is JS-rendered); the remaining Terms of Use sections (User Accounts, Privacy, anti-scraping) were read via the search engine's crawl of the official exeloncorp.com terms page (crawled ~21-45 days before Oct 1, 2026), so quoted Terms clauses are from that official-domain crawl. No forced-arbitration or class-action-waiver clause was found in either document or in targeted searches — the arbitration score reflects absence of evidence, not a guaranteed full-text read. No OpenTermsArchive/Difficode mirror was used. Exelon is a state-regulated utility; billing rates, disconnection, and deposit rules are set by utility commissions (tariffs), not by these website terms, which limits the sneakiness surface vs. deregulated peers.
These notes come from the original draft and are not independent verification.