Intuitive Surgical
Health Care
29
out of 100. Number 405 of 512, counting from the worst.
Where Intuitive Surgical does well
- Arbitration 0 of 20. Nothing found.
- Renewals 0 of 20. Nothing found.
- No forced arbitration or class-action waiver appears in the company's own website Terms of Use (the mandatory-arbitration clause found belongs to the separate Intuitive Foundation grant portal, not the company).
- Intuitive states outright 'We do not sell your Personal Data to anyone' in its distributor joint notices and confirms it 'does not sell any personal information to any third party' in the global notice.
- Targeting cookies are opt-in (not opt-out), and Intuitive honors global opt-out preference signals 'in a frictionless manner' — no charge, no degraded experience, no nagging popups.
- The notice also promises 'You will never be discriminated against if you exercise your rights' and bars automated decision-making (including profiling) that produces legal effects without consent.
- It is candid that most information submitted via its websites is NOT covered by HIPAA — it does not imply medical-grade privacy protections it does not offer.
Intuitive can change the website terms whenever it wants, just by updating the page — no notice, no email, no chance to object.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Intuitive can change the website terms whenever it wants, just by updating the page — no notice, no email, no chance to object. Whatever the current page says binds you.
Intuitive may revise these terms and conditions from time to time by updating this posting.
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Anything you send Intuitive — a question, a suggestion, a case story, an idea — is treated as non-confidential, and you automatically give them a permanent, no-take-backs license to use, copy, change, and distribute it, including your ideas and know-how, for any purpose they like.
Any information or material you transmit to Intuitive via this Intuitive website or any other form of electronic or written communication is transmitted by you on a nonconfidential basis. By sending Intuitive any information or material, you grant Intuitive an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit, and distribute that information or material, and you also agree that Intuitive is free to use for any purpose any ideas, concepts, knowhow, or techniques you send us.
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If the site is wrong, down, or costs you something — even a direct loss — Intuitive disclaims liability for it entirely. Use of the site is entirely at your own risk.
Neither Intuitive nor any party involved in creating, producing, or delivering this website and its content shall be liable for any direct, incidental, consequential, indirect, punitive, or other damages arising out of a user's access, use, or inability to use this website, or any errors or omissions in the content of this website.
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Intuitive collects data about how its systems are actually used — including procedure-related information and kinematics (i.e., how the robotic arms and surgeon console move during surgery) plus ergonomic/settings data — tied to a user-defined identifier. This surgeon/system performance data can then be used for product improvement, business development, and market research.
Data related to our products, including training systems (date, time, training pathway and records, procedure related information, kinematics), ergonomic and other user-defined system settings associated with a user-defined identifier
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Intuitive says it doesn't sell your data for cash, but if you opt in to targeting cookies, third-party ad companies can collect information about your site visits to build targeted/cross-site ad profiles — which the law treats as a 'sale' or 'share'.
Intuitive does not 'sell' or 'share' your personal information for monetary value. However, some third-party cookies and other trackers placed on our Sites may be considered a 'sale' or a 'share' when used for our 'targeted' or 'cross-contextual' advertising campaigns. If you opt-in to targeting cookies, we allow trusted parties to collect via cookies certain information about you when you interact with our Sites to provide you with targeted advertising.
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There's no fixed deletion date: your data is kept indefinitely for 'maintaining the professional relationship' and can be kept even longer whenever Intuitive decides it has a 'legitimate and lawful purpose.' Erasure rights exist, but the default is open-ended retention.
We keep your Personal Data as long as necessary to guarantee our commitments related to our products and services, and to maintain the professional relationship over time. We may keep your Personal Data longer if required by applicable law or where we have a legitimate and lawful purpose to do so.
How these were found
Documents relied on: (1) Global Privacy Notice, PN#1135116 Rev D, last updated July 1, 2026 — fetched live from intuitive.com on Oct 1, 2026; (2) Terms of Use PDF from careers.intuitive.com (official Intuitive Surgical domain; no version date in the document). The main-site legal page (intuitive.com/en-us/about-us/company/legal) lists a 'Website Terms of Use' link whose target could not be resolved to a distinct main-site URL, so the careers PDF — identical in substance and branded to the company — stands in as the company's website terms. Intuitive Surgical is primarily B2B (sells da Vinci robots and service contracts to hospitals and surgeons); hospital purchase/service contracts, pricing, and cancellation terms are not public, so auto-renew and pricing categories could not be meaningfully scored. A mandatory individual-arbitration clause was found only in the separate Intuitive Foundation's grant-portal terms (Nov 20, 2025) — not the company's terms — and was excluded from the score. No mirrors were needed; no automated-fetch blocks encountered.
These notes come from the original draft and are not independent verification.