Fidelity National Information Services
Financials
28
out of 100. Number 421 of 512, counting from the worst.
Where Fidelity National Information Services does well
- Arbitration 3 of 20. Few problems found.
- Renewals 0 of 20. Nothing found.
- No forced arbitration was found in the public Terms of Use — disputes are routed to courts, which is better for users than the arbitration-plus-class-action-waiver norm at consumer fintechs.
- The Terms of Use says information you submit through website forms 'will never be shared, sold or distributed to any third parties' and 'will be used for that purpose only.'
- The CCPA/CPRA Sale of Information statement says FIS 'does not sell personal information in exchange for any monetary consideration' and gives Californians an explicit opt-out of data sharing that could be deemed a 'sale,' plus a privacy-rights request form and toll-free number.
- FIS is DPF-certified for EU/UK/Swiss transfers and publishes a law-enforcement request policy requiring legal process (subpoena, court order, or warrant) and review of overbroad requests.
Anything you send FIS through its website or email — a contact form, a demo request, an uploaded file — is not confidential.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Anything you send FIS through its website or email — a contact form, a demo request, an uploaded file — is not confidential. FIS can reuse it for anything, including building and marketing products, and owes you nothing for it. (The same section also makes you defend and indemnify FIS against IP claims arising from what you submit.)
Unless specifically provided otherwise in this website, any communications and materials you send to this website or to FIS by Internet or electronic mail are sent on a non-confidential basis and without any promises by FIS to keep such information confidential. FIS further shall have the right to use (including reproduce, modify, distribute and display) such communications or materials for any purpose whatsoever (including, without limitation, to develop, manufacture and/or market products) and without any obligation to pay you compensation for such use.
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FIS disclaims responsibility for virtually any loss caused by its site — including lost profits, business interruption, or lost data — even if it was warned the harm could happen.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, FIS DOES NOT ACCEPT LIABILITY FOR DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR OTHER LOSSES OR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA OR PROGRAMS OR OTHERWISE, EVEN IF EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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No arbitration clause was found — disputes go to court — but any website visitor worldwide must sue in Jacksonville, Florida, under Florida law. There is no neutral or local forum option.
These Terms of Use shall be governed by the laws of the United States and the laws of the State of Florida shall govern. Any claims or suits arising from or related to these Terms of Use or your access and/or use of FISGlobal.com website shall be brought in the Federal and State courts located in Duval County, Florida and you irrevocably agree to submit to the exclusive jurisdiction of such courts without regard to the principles of conflict of laws.
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Ad partners can set cookies on FIS's site to profile your interests for ads elsewhere, and your browser's Do Not Track setting is ignored entirely. Targeted advertising is listed as a purpose for processing your personal data.
These cookies may be set through FIS website by our advertising partners. They may be used by those companies to build a profile of your interests and show you adverts relevant to your interest for other sites... Please note that our websites and mobile apps are not designed to respect "do not track" browser settings.
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Your data can go to a very broad set of recipients — other 'participants in the payment ecosystem,' law firms, regulators, law enforcement — and FIS can disclose it whenever it decides doing so is 'legally advisable' or necessary to protect its own rights, a wide discretionary trigger.
We disclose your personal data to the following categories of recipients: companies belonging to FIS; support providers; business partners and other participants in the payment ecosystem; other third party recipients (including professional advisors, such as law firms, tax advisors or auditors, regulatory authorities, public authorities, other professional bodies, law enforcement in connection with investigations). ... FIS may disclose your personal data if regulatory obligations require FIS to do so, if FIS determines such disclosure is legally advisable or necessary in order to protect FIS' rights, the rights of others, or in order to prevent harm.
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Retention periods are stated vaguely ('as long as necessary'), mobile-app location/transaction data can be kept a full year, and even a granted deletion request won't guarantee your data is fully gone from FIS systems.
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected and in accordance with applicable law... For Card Suite applications, geolocation information processed as part of a transaction, as well as transaction history, is retained for up to 365 days... Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal data does not ensure complete and comprehensive removal of that data from all systems.
Online Privacy Notice (Retention, Geolocation Data, Children's Privacy)
How these were found
Documents actually read on 2026-10-01: FIS Terms of Use (https://www.fisglobal.com/terms-of-use, no publication date shown); Online Privacy Notice dated June 30, 2026 (https://fisglobal.com/privacy/online-privacy-notice); Privacy Center, last updated July 4, 2025 (https://www.fisglobal.com/privacy). FIS is a B2B provider — its client contracts (FIS Terms and Conditions / FTCs for software and services) sit behind a client relationship and were not publicly assessable; score reflects only public-facing website and privacy documents, so it is intentionally modest. No consumer subscription, auto-renewal, or arbitration clause was found in the public Terms of Use. Cookie/privacy preference details cited from the live Privacy Center; a site-wide 'do not track' statement applies to websites and mobile apps.
These notes come from the original draft and are not independent verification.