Digital Realty
Real Estate
28
out of 100. Number 420 of 512, counting from the worst.
Where Digital Realty does well
- Arbitration 0 of 20. Nothing found.
- Renewals 0 of 20. Nothing found.
- No forced arbitration or class-action waiver found anywhere in the public-facing terms — refreshingly absent for a company of this size.
- Explicit no-release commitment in the visitor terms: Digital Realty 'will not release information collected about you unless we receive your prior consent or we are required by law.'
- Sharing with other customers (e.g., for cross-connections) requires your prior consent; a published subprocessor list exists; and the B2B Data Processing Agreement gives customers 14 days to object to new subprocessors before they take effect.
- Cookie banner offers explicit opt-in/opt-out of non-essential cookies, and direct marketing requires opt-in consent where the law requires it; the policy sets out GDPR/CCPA rights with regional privacy contacts.
- The biometric policy for data-center access says the fingerprint scan is immediately deleted after conversion to an encrypted code that cannot be reverse-engineered.
If you email them an idea or suggestion, they own it outright, can use it for anything commercial, and owe you nothing.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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If you email them an idea or suggestion, they own it outright, can use it for anything commercial, and owe you nothing.
If, despite our request, you send us any such Non-Solicited Information, all such Non-Solicited Information shall be deemed, and shall remain, the property of Digital Realty, Inc. and none of the Non-Solicited Information shall be subject to any obligation of confidence on our part and we shall not be liable for disclosure of any Information and shall have unrestricted use of such Information for any purpose whatsoever, commercial or otherwise, without compensation or liability to you or other provider of the Information.
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They can rewrite the rules you must follow whenever they like, with no notice — you are bound by whatever is posted.
Digital Realty may modify this C-AUP at any time, without notice, by posting such modified terms at https://www.digitalrealty.com/about/legal/policies/acceptable-use.
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There is no fixed deletion deadline — your data can be kept indefinitely as long as they claim a 'legitimate interest' in keeping it.
We will retain your Personal Data for as long as necessary or as permitted by law in relation to the purposes under section (D) for which your Personal Data was obtained. The criteria for determining our retention periods includes... Where we have a legitimate interest in processing the Personal Data for the purposes of operating our business and fulfilling our obligations with you and/your employer.
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Ad companies can track you across sites to build an interest profile, using unique identifiers — not just on digitalrealty.com.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device.
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They collect government IDs, car plates, biometrics, CCTV footage of you at their facilities — and even track your mouse hovers and clicks on their website.
We obtain your personal data for authentication and identification purposes... Your name, your [government-approved] personal identification, and your vehicle registration number... Data center access records... and any location data or biometric data... CCTV footage and images of you near, entering, or inside our facilities... Records of your interactions with our online advertising and content, any interaction you may have with such content or advertising (e.g., mouse hover, mouse clicks, any forms you complete in whole or in part), and any touchscreen interactions.
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If you mistype something in the customer portal, you pay for any resulting damage — but they accept zero liability back. One-sided in their favor.
You hereby agree to fully indemnify Digital Realty for any Damages or loss(es) incurred or suffered by Digital Realty or any third party arising from any inaccurate or incorrect Information. ... Digital Realty shall not be liable to you or any third party for any damages (including, but not limited to consequential, incidental, special, direct or indirect damages) arising from or related to Information provided by you.
How these were found
Digital Realty's site is JavaScript-rendered, so the text fetcher could not render the Terms and Conditions or Acceptable Use Policy pages directly; their verbatim content was verified via search-engine crawl snapshots of the official digitalrealty.com domain (crawled ~5 days before research). The Privacy Practices notice text was partially extracted via the fetcher and confirmed via snapshots of the official regional domains digitalrealty.com, digitalrealty.nl, and digitalrealty.se (all the same company notice, crawled within the last 5–35 days). Cookie Notice read in full from the official domain (last updated July 28, 2022). Portal terms dated June 13, 2022 (https://login.digitalrealty.com). Document version dates for the Terms page and Privacy Practices were not shown. Digital Realty is a B2B data-center REIT: actual customer relationships are governed by negotiated master service agreements that are not public, so this score reflects only public-facing website legal documents — real contract terms were out of scope and could be stricter or looser.
These notes come from the original draft and are not independent verification.