Eversource Energy
Utilities
36
out of 100. Number 344 of 512, counting from the worst.
Where Eversource Energy does well
- Arbitration 0 of 20. Nothing found.
- Renewals 3 of 20. Few problems found.
- No forced arbitration anywhere — the Terms and Conditions contain zero mentions of arbitration or class-action waivers; billing disputes are handled by 'contact us,' which is rare among corporate terms.
- The privacy policy states twice, plainly, that 'Eversource does not sell customer personal data for any monetary value,' including in the Connecticut and New Hampshire state-law sections.
- Online tracking data (cookies, analytics, beacons) has a concrete retention cap: 'All such information is deleted within 24 months of collection.'
- CT and NH residents get access/copy-in-portable-format/deletion/correction rights plus a written appeal process via a Data Privacy Request form; mobile numbers are not disclosed to third parties 'for their own marketing purposes without your express consent'; marketing emails have a clear unsubscribe path.
- Sharing of customer name/address and 12 months of usage with competitive energy suppliers is required by Massachusetts regulation (220 CMR 11.05), not discretionary data selling.
They can change the rules of the deal whenever they want and never tell you.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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They can change the rules of the deal whenever they want and never tell you. Simply visiting the site afterward counts as you agreeing to the new version. No email, no notice, no chance to object.
Eversource may update the Terms and Conditions at any time without prior notice. Visiting our websites binds you to all revisions.
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If you're struggling to pay and qualify for hardship help, that status — the fact that you're in financial trouble — gets shared with third-party electric suppliers. More broadly, the same section lets them hand personal data to 'financial services entities, credit reporting agencies, contractors, service providers, and analytics firms' for 'appropriate business purposes.'
Share your personal information, including financial hardship status with electric suppliers to qualify you for reduced electric supply rates to comply with applicable laws.
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Your power company reserves the right to hold your immigration status, voice biometrics, SSN, passport number, full bank login credentials, and even health information from your doctor. On top of that, it says it 'collect[s] precise geolocation information.' That is a remarkable dossier for an electric bill.
We or our service providers may collect information such as your immigration status if you provide us with such information, biometric data in the form of voice authentication, if you consent and use our Interactive Voice Response System (IVR), Social Security Number, passport number, driver's license or other government issued ID number, financial account information, financial account log-in information or credit card or debit card number that in combination with any required access or security code, password or credential would allow access to such accounts, as well as health information that we receive from you or your health care providers at your request.
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Your personal data — the usage, account, and sensitive info above — can be fed into training AI models. 'For the benefit of customers' is doing a lot of work here: it's still your data training their AI.
Collect and use personal data for the purpose of training large language models for internal purposes, for the benefit of customers.
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Anything you send through their site or app — secure messages, documents, chat — can be monitored, intercepted, recorded, and handed to the U.S. government at their sole discretion. Separately, the terms also ban you from using a VPN to access your account ('as VPN prevents account verification'), so customers can't shield their traffic.
At any time and for any lawful purpose, Eversource may monitor, intercept, record, and search any communications or data transiting or stored on this information system. At Eversource's sole discretion, Eversource may disclose pertinent information to the U.S. Government and its authorized representatives to protect the security of critical infrastructure and key resources, ensure information security, or to comply with any applicable law, regulation, legal process, or enforceable governmental request.
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Go paperless and if THEIR email system fails to tell you a bill is due, you legally can't blame them — and you still owe on time. And if you use Auto Pay, they can change what they pull from your bank account on their own say-so if they decide an earlier payment was wrong.
You agree to hold Eversource, any of its officers, directors, shareholders, employees, agents or affiliates harmless should Eversource fail to deliver notification of your electronic bill(s). You remain responsible for the timely payment of your bills regardless of whether Eversource provides an electronic bill. / Eversource reserves the right: (a) to adjust future payments from your bank account if any payment previously made is found to be duplicative, processed incorrectly or not at all or in excess of or less than the required amount
How these were found
Documents read directly from eversource.com via text fetch on Oct 1, 2026 — no mirrors needed. Privacy Policy states it was last updated September 1, 2026. The Terms and Conditions page carries no visible effective date (search-index metadata listed it as 'Last Updated: UNKNOWN'). The esource.com privacy policy (E Source Companies LLC, an energy research/consulting firm) is a different company and was excluded; it contains the arbitration clause found in search results, NOT Eversource Energy's terms. Eversource also shares customer name/address and 12 months of usage data with competitive energy suppliers, but that is required by Massachusetts regulation (220 CMR 11.05), not discretionary selling — noted in fair points, not scored as sneakiness. Deletion/access rights are only spelled out for Connecticut and New Hampshire residents; Massachusetts (a large share of Eversource's base) has no equivalent section.
These notes come from the original draft and are not independent verification.