Entergy
Utilities
36
out of 100. Number 343 of 512, counting from the worst.
Where Entergy does well
- Arbitration 0 of 20. Nothing found.
- Renewals 2 of 20. Few problems found.
- Data retention 2 of 15. Few problems found.
- No forced arbitration or class-action waiver: a full-text search of the Site Terms finds no arbitration clause at all, unusual for a company of this size and notably friendlier than peers.
- Explicit data-sale commitment: 'we do not share Personal Information with other organizations for their commercial or marketing purposes, nor will we intentionally disclose your Personal Information to third parties.'
- Biometric login data stays on your device: fingerprint/face data used for alternate login 'is not transferred to, processed, or stored by or on behalf of Entergy.'
- Rates are regulated: Green Select rate changes require approval from the Louisiana Public Service Commission or the New Orleans City Council, so Entergy cannot unilaterally raise that price.
- The Green Select program terms use a clear 'electricity facts label' format (contract length, cancellation, fees) that is more transparent than typical fine print.
Entergy can rewrite its terms whenever it wants, without telling you.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Entergy can rewrite its terms whenever it wants, without telling you. Just visiting the site afterwards counts as you agreeing to the new version — there is no explicit consent step.
We reserve the right, in our sole discretion, at any time, for any reason, and without prior notice to any user, to revise these Site Terms. Accordingly, we advise you to review these Site Terms each time you use the Sites... You understand and agree that if you use the Sites after the date on which the Site Terms have changed, we will treat your use as acceptance of the updated Site Terms.
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Your utility company reserves the right to collect details about your browsing on sites that have nothing to do with Entergy — pages visited, time spent, even what you click — and use it for marketing.
We may collect all information about all interactions between your web browser and the Entergy Website and other websites unrelated to Entergy that you visit, including your IP address, the web pages you visit, how long you visit them and what you do while visiting them... for marketing purposes.
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Entergy participates in advertising networks that track what you do online over time — on Entergy's site and elsewhere — to build behavioral and demographic profiles and serve you targeted ads.
Ad networks allow us to target our messaging to users through demographic, behavioral and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, and web beacons... This data collection and ad-targeting takes place both on our Websites and on third-party Websites that participate in the ad networks.
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Entergy claims the right to intercept, search, and record everything you do on its systems at any time, for any purpose it deems permissible — with zero liability for doing so (or for failing to).
Entergy retains the right, exercisable in its sole discretion, at any time, and from time to time, to monitor, intercept, search, and record (for any permissible purpose under the Privacy Policy) any and all activities on Entergy's systems, including the user's use of the Sites... Entergy shall have no liability to any user or third party for the performance or non-performance of monitoring.
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Anything you send Entergy through its website — ideas, suggestions, remarks — becomes Entergy's property outright, with no confidentiality, no credit, and no payment, forever and in any medium.
Unless we indicate otherwise, you grant us all right, title, and interest to such User Content on any media and in any form... Entergy shall be entitled to use any such submission and any derivative works created therefrom, and any related concepts, ideas, techniques, or know-how for any lawful purpose without any obligation to any user submitting the same and without any other restriction, permission, or compensation.
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If the website harms you — even through its own negligence — the most you can recover is $50 (or what you paid to use the free site). And you have only one year to file any claim, after which it is permanently barred.
OUR TOTAL LIABILITY TO YOU FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES WILL BE LIMITED TO THE AMOUNT YOU HAVE PAID FOR THE USE OF THE SITES, IF ANY, AND IF YOU HAVE PAID NO AMOUNT, THEN FIFTY DOLLARS ($50)... ANY CLAIM YOU MAY HAVE ARISING OUT OF OR RELATED TO YOUR USE OF THE SITES MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM ARISES; OTHERWISE, YOUR CLAIM IS PERMANENTLY BARRED.
How these were found
Documents read live via browser_open on entergy.com on Oct 1, 2026. Site Terms ('Terms of use for our website') carries 'Last updated: Feb. 12, 2026'; Privacy Policy carries 'Last updated: Feb. 8, 2024'. No mirrors used. The myEntergy online-account/billing terms are only presented behind a login and were not accessible; Green Select rider terms were verified via search-result snippets from official subdomains (renew-louisiana.entergy.com) rather than a full page read. No arbitration or class-action waiver was found anywhere in the Site Terms (confirmed via full-text find).
These notes come from the original draft and are not independent verification.