Dominion Energy
Utilities
46
out of 100. Number 250 of 512, counting from the worst.
Where Dominion Energy does well
- Data retention 3 of 15. Few problems found.
- No forced arbitration or class-action waiver appears in the website terms; disputes go to Virginia courts and utility-service disputes are handled through state utility regulators. eBill (paperless billing) can be cancelled "anytime" with the next bill reverting to U.S.
- Dominion explicitly states it is not a data broker, does not share with data brokers, does not knowingly sell data of consumers under 16, does not sell personal info for monetary consideration, and does not conduct "profiling" as defined by Virginia law.
- North Carolina's Code of Conduct bars disclosing customer information to affiliates or third parties without the customer's consent.
- Guest-pay and in-person payment fees ($1.65/$1.50 residential) are disclosed upfront on the pay-bill page.
Dominion can rewrite the terms whenever it wants, and just by continuing to use the website (including your online billing account), you're deemed to have accepted the new version — no notice or explicit opt-in required.
The fine print
8 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Dominion can rewrite the terms whenever it wants, and just by continuing to use the website (including your online billing account), you're deemed to have accepted the new version — no notice or explicit opt-in required.
Dominion Energy may, in its sole discretion, revise these Terms and Conditions (the "Terms") at any time; therefore, You should visit this page periodically to review the Terms and Conditions. Your continued use of the Website following a change to these Terms constitutes Your continued acceptance of all revisions to the Terms.
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Fees and online services tied to your account can be changed at any time at Dominion's discretion — no advance-notice or consent requirement is stated here.
The services and applications available electronically on this Website (the "Services"), and all applicable fees and service charges, may be altered or amended by Dominion Energy from time to time.
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You give up your right to a jury trial for any website/account dispute, and separately must submit to the jurisdiction of courts in Virginia, though Dominion does not impose forced arbitration.
You hereby waive any right to a jury trial in any dispute arising out of or relating to this Agreement.
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Despite marketing that it doesn't "sell" your data, Dominion admits that ad-targeting cookie sharing, sharing data for internet-based advertising, and relationships that market non-Dominion products to you legally count as selling your personal information under California law.
However, certain activities such as allowing third-party cookies on our websites and mobile applications, sharing information for purposes of internet-based advertising, and/or maintaining certain relationships through which we work to bring you non-affiliate products may be considered a "sale" under the CCPA.
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Your biometric data, geolocation, protected-class characteristics, and inferred profiles were disclosed or "sold" to social media networks, ad-analytics firms, and joint marketing partners in the last year — much broader than what's needed to run a utility.
In the preceding twelve (12) months, we have disclosed and/or sold (under the definitions in the CCPA) the following categories of personal information: personal identifiers, personal information records pursuant to California law, characteristics of protected classes, commercial information, biometric information, internet or other similar network activity, geolocation data, sensory data, professional or employment-related information, non-public education information, and inferences drawn from other personal information... to: our subsidiaries and affiliates; internet service providers and social media networks; data analytics providers; joint marketing partners who perform activities at the direction of Dominion Energy...
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AutoPay keeps debiting your bank account even after you tell them to stop, until they finish processing your request — and elsewhere the terms add that account fees keep applying even after you deactivate your online Service Profile.
If You authorize recurring payments, automatic payments will be processed using the information You have provided until You notify us otherwise and that notification has been processed.
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You must pay Dominion's legal bills for anything arising from your use of their website, and they can take over a legal defense while billing you for it.
By using this Website, You agree to defend, indemnify, and hold harmless Dominion Energy, its officers, directors, employees and agents, from and against any and all losses, claims, damages, costs and expenses (including reasonable legal and accounting fees) that Dominion Energy may become obligated to pay arising or resulting from Your use of the Site Material, Your breach of these Terms and Conditions, or Your violation of any applicable laws or regulations. Dominion Energy reserves the right to assume or participate, at Your expense, in the investigation, settlement and defense of any such action or claim.
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Anything you submit — feedback, photos, videos — becomes Dominion's to use forever, worldwide, for any purpose, without paying you.
By sending us creative suggestions, ideas, notes, drawings, concepts, feedback, inventions or other information, or by posting any comments, submissions, photos, or videos on the Website (collectively, the "Information"), You grant to Dominion Energy a perpetual, irrevocable, worldwide, non-exclusive, fully-paid-up, royalty-free, sublicensable license to reproduce, display, perform, distribute, store, modify, make derivative works from, and otherwise use the Information in any manner and for any purpose, without compensation to the provider of the Information.
How these were found
Read via browser_open on Oct 1, 2026; the Terms page (http://www.dominionenergy.com/terms-and-conditions) carries no visible effective/last-updated date. The full Privacy Notice body was not separately fetched — privacy findings come from the Privacy state-rights hub (http://www.dominionenergy.com/privacy, crawled <1h ago) and the California Consumer Notice of Privacy Rights page (verbatim mirror of official content). Rate-tariff Terms & Conditions (e.g., NC tariff customer-responsibility sections) were located but only read via official-domain search snippets; not quoted here. No third-party mirrors were used.
These notes come from the original draft and are not independent verification.