Retail
80
out of 100. Number 4 of 512, counting from the worst.
No court, no jury, no class action — and to even start arbitration you must mail a physical letter to their registered agent in Tumwater, WA.
The FTC announced a September 2025 settlement over alleged unwanted Prime enrollment and obstructive cancellation: $1 billion in penalties and $1.5 billion in consumer refunds.
Context and exceptions. This concerns historical practices. The settlement requires clearer enrollment disclosures and easier cancellation; it does not establish that the old cancellation flow remains in use.
Enforcement. FTC settlement announcement, September 2025
3 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words.
No court, no jury, no class action — and to even start arbitration you must mail a physical letter to their registered agent in Tumwater, WA.
Any dispute or claim relating in any way to your visit to Amazon.com will be resolved by binding arbitration, rather than in court… no judge or jury… only on an individual basis and not in a class, consolidated or representative action.
Amazon Conditions of Use, DISPUTES section
Post a review or photo and Amazon can use it forever — even after you delete your account.
You grant Amazon a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
Amazon Conditions of Use, REVIEWS section
Prime free trials auto-convert to paid; the cancellation flow was internally codenamed the “Iliad” flow (5 pages desktop / 6 mobile). The FTC sued in 2023 and Amazon agreed to a $2.5B settlement in Sept 2025 ($1B penalty + $1.5B redress — the largest of its kind).