Align Technology
Health Care
59
out of 100. Number 129 of 512, counting from the worst.
Where Align Technology does well
- Renewals 2 of 20. Few problems found.
- Several genuine consumer protections exist.
- The accessories-store arbitration clause includes a real 30-day opt-out (§10.7) and Align reimburses arbitration filing fees above court-filing cost and won't seek admin/arbitrator fees from you unless your claim is frivolous (§10.4); small-claims court remains available.
- The store offers a 30-day full-refund return policy for any reason (§9, except final-sale items).
- The privacy notice requires your explicit consent before collecting health data (e.g., teeth images) via its sites, treats patient treatment data as doctor-controlled (Align acts as processor), was last updated 6/25/2025, and lays out detailed data-category tables plus country appendices.
- The main aligntech.com Terms of Use have no forced arbitration at all — disputes go to California courts — and the company publishes Binding Corporate Rules for international transfers.
If you buy from Invisalign's accessories store, you give up your right to sue in court or join a class action; disputes go to a private arbitrator in Santa Clara County, California, with no judge or jury.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
-
If you buy from Invisalign's accessories store, you give up your right to sue in court or join a class action; disputes go to a private arbitrator in Santa Clara County, California, with no judge or jury. There is a 30-day opt-out if you notice it and write in.
YOU AGREE THAT EXCEPT FOR THE CLAIMS IDENTIFIED IN PARAGRAPH 10.3 BELOW, ANY AND ALL CLAIMS SHALL BE FINALLY SETTLED BY BINDING ARBITRATION. The arbitration shall take place in Santa Clara County, California... PLEASE BE AWARE THERE IS NO JUDGE OR JURY IN ARBITRATION. ... YOU AND ALIGN FURTHER AGREE THAT EACH OF YOU MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING.
Terms of Sale — Invisalign Accessory Store USA (June 30, 2023)
-
Anything you submit through Align's website — feedback, suggestions, materials — is handed to them forever, free, and EXCLUSIVELY (unusually aggressive: you can't even use it yourself elsewhere), and they can sell, rent, or relicense it to anyone. Note: aligntech.com is the corporate site, so the practical surface is feedback forms, not user content uploads.
You ... agree[] to grant to Align a worldwide, exclusive, perpetual, irrevocable, royalty-free, unconditional, fully paid right and license: (a) to make, have made, use, copy, reproduce, modify and to create derivative works of any Submission... (b) to publicly perform or display, import, broadcast, transmit, distribute... license, offer to sell, and sell, rent, lease or lend copies of the Submission and derivative works thereof; and (c) to sublicense to third parties the foregoing rights, including the right to sublicense to further third parties, all without expectation of compensation
-
Align can rewrite the purchase contract whenever it likes; the changes take effect as soon as they're posted, and merely continuing to use the store counts as you agreeing. No advance notice is promised.
We reserve the right to make changes to this Agreement, in whole or in part, at any time. Changes to this Agreement will be effective when posted on the Site or (if applicable) when we notify you. It is important that you review any changes to this Agreement because your continued use of the Site indicates your agreement to and acceptance of any changes.
Terms of Sale — Invisalign Accessory Store USA (June 30, 2023)
-
Align shares your purchase history plus age, gender, and interests with social media and ad platforms so they can retarget you across the web.
Online advertiser partners: we may work with social media platforms and digital advertising platforms to show you advertisements for our products and services on other websites and social media platforms... To do this, we share information with our social media and digital advertising partners about you, which may include your purchase, age, gender and interests.
Align Global Websites and Apps Privacy Notice (last updated 6/25/2025)
-
Even after you're done being their customer, Align keeps some or all of your personal data — citing regulation, complaints, or potential litigation — with no stated end date.
In certain circumstances, we will need to keep some or all of your personal information after our contractual relationship has ended to comply with required retention durations and surviving regulatory obligations applicable in your country and/or state; for example, to handle and resolve requests and complaints or for litigation or regulatory matters.
Align Global Websites and Apps Privacy Notice (last updated 6/25/2025)
-
Align can cut you off instantly and without notice — including simply because your use 'conflicts with our interests' — and if anything goes wrong, the most you can ever recover is what you paid. (The corporate-site terms go further: liability there is capped at $100.)
We may at our sole discretion and without notice, restrict, deny, or terminate this Agreement, or suspend the Site or Products, effective immediately in whole or in part, if we determine that you have violated this Agreement ... or if your use of the Site conflicts with our interests. ... UNDER NO CIRCUMSTANCES WILL OUR AFFILIATES OR WE BE LIABLE FOR ANY DAMAGES EXCEEDING ANY AMOUNTS PAID BY YOU ARISING OUT OF YOUR USE OF THE SITE OR PRODUCTS.
Terms of Sale — Invisalign Accessory Store USA (June 30, 2023)
How these were found
Documents read via browser_open on 2026-10-01. Terms of Sale dated June 30, 2023 (may not reflect a newer version not yet indexed); Align Global Websites and Apps Privacy Notice last updated 6/25/2025; aligntech.com Terms of Use carried no visible date. The US My Invisalign app EULA was not accessible (a Japan 2020 PDF was found but not scored); app terms were evaluated only through the MyInvisalign appendix of the global privacy notice. A general US invisalign.com Terms of Use page was not separately located — the scored consumer contracts are the accessories-store Terms of Sale and the aligntech.com site Terms of Use. No subscription or auto-renewal products were found, so the autorenew score reflects absence of that surface. All quotes taken verbatim from live pages; no mirrors were needed.
These notes come from the original draft and are not independent verification.