Zimmer Biomet
Health Care
38
out of 100. Number 326 of 512, counting from the worst.
Where Zimmer Biomet does well
- Arbitration 4 of 20. Few problems found.
- Renewals 0 of 20. Nothing found.
- No forced arbitration or class-action waiver appears in the consumer-facing website Terms of Use or the Privacy Notice (unusual among large companies); the only dispute-resolution finding is a mandatory Indiana court venue (Legal Notice section 16).
- No auto-renewal or cancellation traps exist — the consumer site is informational with no paid subscriptions.
- The privacy notice explicitly offers an opt-out of sale/sharing, promises no discrimination for exercising rights, provides an online privacy request form plus a US phone line (1-844-922-2721), and pledges never to re-identify de-identified data and to require the same of third parties.
- The retention section commits to disposing of Personal Data when retention periods expire and to de-identifying records kept longer.
- The ZBEdge portal terms require users to limit patient Personal Data to what is 'relevant and proportionate' and to redact, pseudonymize, or anonymize unnecessary elements before upload — genuine privacy-by-design in the product terms.
Anything you submit to the site — even a feedback form suggestion — becomes Zimmer Biomet's to use forever, worldwide, in any media, with no way to revoke it.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Anything you submit to the site — even a feedback form suggestion — becomes Zimmer Biomet's to use forever, worldwide, in any media, with no way to revoke it. You get no compensation. So your submission is effectively retained and reusable indefinitely, even after you stop using the site.
By submitting content, ideas or any other type of information to the website, such as in the form of a suggestion or feedback about our site or our products, services, you automatically grant Zimmer Biomet a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adopt, publish, edit (for length or clarity), translate, create derivative works from, distribute, redistribute, transmit, perform and display such content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now know or later developed for the full term of any rights that may exist in such content.
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If Zimmer Biomet mishandles the content you upload to its portals — which its own terms define to include x-rays, MRI images, and patient information — you have pre-agreed to release it from all liability, even if the mishandling was due to its own negligent breach of these terms.
TO THE MAXIMUM EXTENT ALLOWED BY LAW, YOU HEREBY FOREVER WAIVE, RELEASE, AND DISCHARGE ZIMMER BIOMET FROM ANY AND ALL LIABILITY RELATED TO ZIMMER BIOMET'S USE OF USER CONTENT PROVIDED VIA THE PRODUCTS AND SERVICES, INCLUDING ANY NEGLIGENT BREACH BY ZIMMER BIOMET OF THESE TERMS AND CONDITIONS, INCLUDING ANY EXHIBITS THERETO.
Zimmer Biomet ZBEdge Products and Services Terms and Conditions
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Zimmer Biomet can rewrite the terms whenever it wants, with no notice to you beyond posting the new version; the changes take effect instantly, and merely continuing to use the site counts as your agreement. The burden of noticing changes is entirely on you.
Zimmer Biomet reserves the right to change these Terms of Use at any time. Updated versions of the Terms of Use will appear on this website and are effective immediately. You are responsible for regularly reviewing the Terms of Use. Continued use of the website after any such changes constitutes your acceptance of such changes.
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Zimmer Biomet lets third parties collect data about what you do on its sites — explicitly including which diseases, treatments, and healthcare providers you search for — and use it for cross-site behavioral advertising. It admits this can count as a 'sale' or 'sharing' of your data under the law. Opting out requires contacting them rather than flipping a toggle.
We allow certain third parties to collect information about the users of our Products and Services to provide valuable services to us, such as fraud detection and reporting, analytics, and advertising services, including cross-contextual behavioral advertising. This may include sharing information about your interactions with our Products and Services, including information about videos you may watch in connection with our Products and Services and disease, treatment, Healthcare Provider, or other information searched for or viewed in connection with our Products and Services for the purposes of providing you with information and advertising related to your searches, queries, or other interactions with our Products and Services. These activities may be considered a 'sale' or 'sharing' under some laws. To opt-out of any sale or sharing of Personal Data, please contact us as described in the section below titled 'Your Rights Regarding Your Personal Data.'
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Zimmer Biomet may enrich what it collects about you with data bought from third-party data brokers (and from healthcare providers), merging it into your profile. You have no visibility into which brokers or what data.
We may combine information we collect, whether Personal Data or not, with Personal Data that we may obtain from third parties, including Healthcare Providers and third-party data repositories such as data brokers.
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There is no fixed deletion deadline anywhere in the notice — 'as long as needed' is the only standard, with open-ended exceptions for 'necessary or required purposes'. Combined with the perpetual license on submitted content (see above), little of what you give them is ever guaranteed to go away.
We generally retain Personal Data for as long as needed for the specific purpose or purposes for which it was collected or obtained, and as outlined in this Notice. In some cases, we may be required to retain Personal Data for a longer period of time by law or for other necessary or required purposes.
How these were found
Documents read in full via browser_open on 2026-10-01: (1) 'Legal Notice' / Terms of Use on zimmerbiomet.com — no effective date shown on page; (2) English Language Privacy Notice, marked 'Updated: May 22, 2026' — full 1143-line page read; (3) 'Zimmer Biomet ZBEdge Products and Services Terms and Conditions', marked 'Effective Date: 13 February 2023', hosted on official Zimmer Biomet Azure blob storage (zbcpdevst.blob.core.windows.net/zbcp-public/legal-notice.pdf), referenced from official Zimmer Biomet product documents. Access limitation: the Privacy Notice URL printed inside the ZBEdge terms and older customer docs (https://www.zimmerbiomet.com/en/corporate/privacynotice.html) returned HTTP 404; findings use the current live English Privacy Notice page instead. B2B Standard Terms & Conditions PDFs (jury-trial waiver, South Bend arbitration for PO disputes) were only seen in official-domain search snippets, not read in full, so they were NOT used as clause findings. ZBEdge 'User Content' findings concern HCP/surgeon portal users uploading patient-related content; the definition of 'User Content' expressly includes 'xrays, MRI images, patient information'.
These notes come from the original draft and are not independent verification.