Xylem Inc.
Industrials
35
out of 100. Number 354 of 512, counting from the worst.
Where Xylem Inc. does well
- Arbitration 2 of 20. Few problems found.
- Renewals 0 of 20. Nothing found.
- Xylem explicitly states 'Xylem does not sell to third parties any Personal Data derived from a visitor's visit to or use of a Xylem Site' (sale only possible as part of a business-unit or asset sale).
- Website visitor data is kept only 'for the minimum amount of time necessary to accomplish the purpose for which it was collected.' Xylem states it does 'not use automated decision-making, or perform data profiling' with legal effects on visitors.
- Marketing communications rely on your consent and every message carries an unsubscribe option.
- The main B2B Cloud Software Agreement uses courts rather than forced arbitration (only a jury-trial waiver); the forced-arbitration/class waiver is confined to the consumer AqWiFi app EULA.
- Support termination and 'as-is' language are disclosed up front rather than buried in marketing claims.
Xylem may keep your operational data on third-party servers forever, and you give it a permanent, free license to use that data for its own internal purposes - including anonymizing it and doing whatever it wants with the anonymized version.
The fine print
5 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Xylem may keep your operational data on third-party servers forever, and you give it a permanent, free license to use that data for its own internal purposes - including anonymizing it and doing whatever it wants with the anonymized version.
You voluntarily agree and authorize us and our affiliates to store and use your data, which includes the data we collect through the use of our products, services, and this application ('Customer Data') on such hardware, software, networking, storage, and related technology indefinitely. You grant us and our affiliates a royalty-free, nonexclusive, irrevocable right and license to access, store, and use such Customer Data and any other data or information you provide to us, to (i) provide the Service; (ii) analyze and improve the Service; (iii) analyze and improve any equipment or software for Xylem or a Xylem affiliate; (iv) create anonymized data and use such anonymized data for any purpose; and (v) for any other internal use.
Xylem Cloud Software Agreement and Terms of Use (10.24.2024)
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Xylem can rewrite the contract whenever it wants; it's your job to notice, and simply using the service afterward counts as agreeing to the new rules.
Xylem reserves the right, at its discretion, to update and change this Agreement from time to time. While we will notify you of any changes, you are responsible for reviewing and becoming familiar with any the modifications. Use of the Service after the modification constitutes acceptance of such changes.
Xylem Cloud Software Agreement and Terms of Use (10.24.2024)
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Xylem can cut off your cloud account at any time, for no stated reason, and you lose instant access to all your data with no retrieval window.
Xylem may terminate at any time for any reason. ... All of your Customer Data will be inaccessible from the Service immediately upon termination.
Xylem Cloud Software Agreement and Terms of Use (10.24.2024)
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Xylem disclaims liability for literally all damages - even direct ones, even from its own negligence - if its cloud service harms you.
We will not, under any circumstances, be liable to you for any direct, indirect, incidental, consequential, special or exemplary damages arising out of or in connection with your use of the Service whether such damages are based on breach of contract, breach of warranty, tort (including negligence, product liability or otherwise) or any other pecuniary loss.
Xylem Cloud Software Agreement and Terms of Use (10.24.2024)
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Your data can be shipped to countries with weaker privacy protections than where you live, including the US, at Xylem's discretion under 'applicable law'.
As permitted by applicable law, Xylem may transmit the Personal Data we collect on Xylem Sites to representatives, global affiliates, and service providers in the United States or other countries where we do business that are outside your home country, and have different standards of data protection than your home country.
How these were found
Documents read in full via browser_open on 2026-10-01: (1) Xylem Privacy Statement, Rev 1 dated January 2, 2020 (www.xylem.com PDF; appears to be the current public privacy statement, unchanged since 2020); (2) Xylem Cloud Software Agreement and Terms of Use dated 10.24.2024, opened from uat.xylem.com (Xylem's staging host - the content reads as the current production agreement but the URL is a staging mirror, so treat version confirmation with slight caution). No standalone general website 'Terms of Use' page was found on xylem.com; Xylem publishes terms per product line (Cloud Software Agreement, AqWiFi EULA/Terms of Service, regional sale conditions). The AqWiFi forced-arbitration finding came from a verbatim search-result snippet of the official 'AqWiFi Mobile Application End User License Agreement | Xylem US' page on xylem.com (the page's live URL was not openable via the text-fetch tool), so its exact current wording was not re-verified on-page. No auto-renewal or subscription-trap clauses were found in any document reviewed; Xylem is B2B with negotiated contracts, not consumer auto-renew subscriptions. Coordinator note (2026-10-01): a seventh finding (forced arbitration + class waiver in the consumer AqWiFi app EULA) was removed because the official xylem.com page URL could not be captured in verifiable form (only a verbatim snippet was available); arbitration score now reflects only the jury-trial waiver in the B2B cloud agreement.
These notes come from the original draft and are not independent verification.