Universal Health Services
Health Care
50
out of 100. Number 215 of 512, counting from the worst.
Where Universal Health Services does well
- Renewals 0 of 20. Nothing found.
- No ad tracking economy: 'Our Sites do not host or receive funding from third party advertising' and the policy states 'as a general matter, we do not engage in' selling or sharing personal information, targeted advertising, use of sensitive information beyond its collection purpose, or impactful profiling.
- No third-party consent sharing for texting: 'we do not share your text message program enrollment or consent with third parties for their own purposes.'
- Patient health data is explicitly carved out of these documents and governed by HIPAA Notices of Privacy Practices, which supersede the online policy in any conflict — patient records are not treated as marketing data.
- Strong state-law rights section (CA, CO, CT, DE, and ~15 other states plus NV) with deletion/correction/opt-out requests, an appeal process for denied requests, and a promise not to discriminate against anyone for exercising privacy rights.
Just visiting UHS's website binds you to give up your jury trial and any class action — every dispute must go to a single arbitrator in Delaware instead of court.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Just visiting UHS's website binds you to give up your jury trial and any class action — every dispute must go to a single arbitrator in Delaware instead of court. The arbitrator even gets to decide whether the arbitration clause itself is valid, and all arbitration outcomes are kept confidential.
THESE TERMS INCLUDE AN AGREEMENT TO SUBMIT ALL DISPUTES TO MANDATORY INDIVIDUAL ARBITRATION AND WAIVE YOUR RIGHT TO A JURY TRIAL OR ABILITY TO BRING ANY CLAIM UNDER A CLASS ACTION. ... EXCEPT FOR CONSOLIDATED ARBITRATION AS PROVIDED BELOW, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AGREE THAT EACH PARTY TO A DISPUTE HEREUNDER MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE OR REPRESENTATIVE ACTION.
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UHS can rewrite the terms whenever it wants with no notice to you — continuing to use the site counts as agreeing to the new version, so you have to keep re-reading the fine print yourself.
We reserve the right, in our sole discretion, to modify, alter or otherwise update our Terms at any time, and by using the Sites after the posting of a modification, you accept the modification. Please check back from time to time to ensure you are aware of any updates or changes.
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Simply browsing UHS's sites counts as your consent to have your info and content fed into AI model training — including for marketing and generating business content.
In connection with our Sites, we may train and use artificial intelligence ("AI") tools with user information and content for certain business purposes, such as to analyze customers' experiences and activities with us ... to generate business content, and to provide more personalized experiences and marketing ... By using our Sites, you consent to such training and uses by these AI tools.
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There's no fixed deletion timeline — UHS keeps your data for however long it alone considers 'needed' for business purposes, a much looser standard than most modern privacy policies.
The information submitted through our Sites is retained as long as we deem needed for business and legal purposes, in accordance with state and/or federal laws, and subject to applicable document retention policies.
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Any idea, suggestion, or feedback you send UHS becomes theirs to use and sell forever with zero compensation or credit — and you automatically surrender all your IP rights in it.
You agree that we are free to use any feedback, ideas or suggestions ("Feedback") that you provide to us with respect to the Sites for any purposes whatsoever without any restriction, including developing and marketing new products, services and features without any liability or payment of any kind to you. You waive all intellectual property rights in any such Feedback.
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Even if UHS's site harms you, you waive every category of damages except literal out-of-pocket expenses — no statutory damages, no consequential damages, and no recovery of your legal costs.
you waive all damages under any cause of action other than actual damage for out-of-pocket loss. For example, except with respect to these laws, you waive nominal damages, liquidated damages, statutory damages, consequential damages, presumed damages, as well as the imposition of costs and attorney's fees.
How these were found
Terms of Use last updated April 9, 2026; Online Privacy Policy last updated January 2, 2026. Both read in full via browser_open directly from uhs.com (the current canonical corporate domain; the uhsinc.com homepage 'Online Terms of Use'/'Online Privacy Policy' nav links now resolve to these uhs.com documents, and the legacy https://www.uhsinc.com/privacy/ URL returns 404). No verbatim mirrors were needed. Scoring reflects website-use documents only: the arbitration and changes provisions govern use of the Sites, while patient PHI is governed separately by facility-specific HIPAA Notices of Privacy Practices (not reviewed here).
These notes come from the original draft and are not independent verification.