Tyler Technologies
Information Technology
57
out of 100. Number 154 of 512, counting from the worst.
Where Tyler Technologies does well
- Renewals 2 of 20. Few problems found.
- In its core B2B role as a data processor for government clients, Tyler states it does NOT sell, share, or transfer client-directed personal data for behavioral advertising or for monetary consideration, and states plainly 'Our Clients own the data, not Tyler.'
- It spells out privacy rights for residents of 19 named states and provides a data-subject-request web form plus a toll-free privacy line (1-800-257-7254, Option 4).
- The Privacy Statement links to an archived copy of the previous version, making past changes reviewable — better transparency than most peers.
Simply using Tyler's sites or services means you give up your right to sue them in court and your right to join a class action.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Simply using Tyler's sites or services means you give up your right to sue them in court and your right to join a class action. Any dispute goes to private binding arbitration run by the AAA, with no jury and no class claims — decided by a single arbitrator, in Collin County, Texas.
THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION WHICH MAY BE ENFORCED BY THE PARTIES AND A WAIVER OF YOUR CLASS ACTION RIGHTS.
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You have only one year from when a problem arises to file for arbitration — miss that window and your claim is gone forever, even if the law would otherwise give you more time.
IF YOU DO NOT FILE A DEMAND TO ARBITRATE A DISPUTE WITHIN ONE (1) YEAR AFTER THE DISPUTE ARISES, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
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Tyler can change the deal — including prices — whenever it wants, and the change takes effect the moment it posts it. No notice to you is promised; just keep using the service and you've 'accepted' the new terms.
Tyler reserves the right to change the terms, conditions, and notices under which the Services are offered, including but not limited to the charges associated with the use of the Services. Tyler may modify these Terms of Use at any time, and such modifications will be effective immediately upon posting of the modified Terms of Use.
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When Tyler handles your data on its own behalf (as a 'controller'), it openly reserves the right to sell it or share it for targeted ads in exchange for money or other value — while the next section says it won't do that with its government clients' data, a sharp two-tier distinction.
We may sell, share, or otherwise disclose your personal data to third parties for cross-context behavioral advertising, targeted advertising, or in exchange for monetary or other valuable consideration.
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Your data is kept for as long as Tyler deems 'needed' — or as long as a government client tells it to keep it — with no stated maximum; deletion only happens if you actively request it and Tyler honors the request.
We will retain your personal information for the length of time needed to fulfill the purposes outlined above, or for as long as the Tyler Client for which we are providing services directs us to retain it, unless you request that we delete your personal data and we honor such request, or a longer retention period is required or permitted by law, for the establishment, exercise and defense of a legal claim.
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Any feedback, ideas, or content you send Tyler becomes its property outright, with no payment and no obligation to credit or use it.
Comments, feedback, suggestions, ideas or materials you provide to Tyler ... are not confidential and will become and remain the property of Tyler. ... No compensation will be paid with respect to the use of your Submission, as provided herein.
How these were found
Documents read directly via browser_open on the official tylertech.com domain on October 1, 2026 — no third-party mirrors used. Terms of Use bears 'Effective April 29, 2024'; Privacy Statement bears 'effective July 1, 2025' with an archived-copy link. Tyler is B2B government software; the public Terms of Use contains no subscription-billing clauses (those live in separate per-client SaaS agreements), so the auto-renew category scores low by absence of evidence, not by proven benevolence. Scores are editorial judgment per the six-category rubric.
These notes come from the original draft and are not independent verification.