Sempra
Utilities
59
out of 100. Number 137 of 512, counting from the worst.
Where Sempra does well
- Renewals 0 of 20. Nothing found.
- No sale of personal info for money: ‘we do not disclose personal information to third parties in exchange for monetary compensation’, and Sempra ‘will not, without your consent, share your Personal Information with third parties for their commercial purposes’.
- Full CCPA rights are honored: right to delete, to know/access, to correct, to opt out of sales/sharing, and a stated right to non-retaliation for exercising them.
- The arbitration clause is softened: the company bears the arbitrator’s costs for non-frivolous claims, and claims under $10,000 can be resolved on written submissions alone.
- Children’s data: ‘Sempra does not knowingly collect Personal Information from children under 13’ and promises to erase any inadvertently gathered data and terminate the account.
Merely visiting sempra.com binds you to confidential binding arbitration (JAMS rules, San Diego, California law) for ANY dispute ‘arising out of or otherwise relating in any way to the website’ — and you give up class-action and representative proceedings entirely.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Merely visiting sempra.com binds you to confidential binding arbitration (JAMS rules, San Diego, California law) for ANY dispute ‘arising out of or otherwise relating in any way to the website’ — and you give up class-action and representative proceedings entirely. There is no opt-out mechanism anywhere in the terms.
USER HEREBY AGREES TO RESOLVE ALL DISPUTES THROUGH CONFIDENTIAL BINDING ARBITRATION... To the fullest extent permissible under applicable law, all Disputes shall be resolved by binding confidential arbitration on an individual basis... Users expressly agree that no other Disputes shall be consolidated or joined with your Dispute... Users acknowledge that they are voluntarily and knowingly waiving any right to participate as a representative or member of any class of claimants pertaining to any Dispute.
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Anything you submit to Sempra through the website (photos, text, graphics) becomes theirs to use, alter, and re-license to anyone, forever, for free — including commercial sublicensees. A separate clause extends this to the names and likenesses of any individuals appearing in your materials.
User hereby grants to Company a worldwide, nonexclusive, royalty-free, perpetual right and license to (a) reproduce, distribute, transmit, publicly perform and publicly display the Materials, in whole or in part, in any manner and media of conveying information, whether now known or hereafter devised (“Media”), (b) modify, adapt, translate and create derivative works from the Materials, in whole or in part, in any manner and Media, and (c) sublicense the foregoing rights, in whole or in part, to any third party, with or without a fee.
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The privacy policy can be rewritten at any moment with zero notice to you, and the new version takes effect the instant it is posted. The Terms mirror this: ‘The Company reserves the right to change the Terms and Conditions at any time, effective immediately upon updating this website.’
Sempra reserves the right, at any time, and without notice, to add to, change, modify, or update this Privacy Policy by posting a revised policy on this website. Any revised Privacy Policy shall be effective immediately on posting.
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Sempra openly admits its analytics cookies likely count as ‘selling’ and ‘sharing’ your data under California law: your identifiers and browsing/network activity go to third-party analytics providers for marketing and advertising.
While we do not disclose personal information to third parties in exchange for monetary compensation, we may be considered as ‘selling’ or ‘sharing’ personal information under the CCPA because of our use of third-party analytics cookies. To the extent such activity is considered to be ‘selling’ or ‘sharing,’ we ‘sell’ or ‘share’ the following categories of personal information: identifiers and Internet or other electronic network activity information. We disclose these categories to third-party analytics providers for purposes of marketing and advertising and to better understand activity on our website.
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Sempra ignores your browser’s Do Not Track setting and warns that its third-party services will keep collecting your data anyway. Its ‘agents’ can collect device identifiers (UDID), phone number, location, and app/telemetry data, and ‘Traffic Data may identify individual visitors in combination with previously provided Personal Information.’
At this time, our website does not respond to Do Not Track (DNT) signals sent from your web browser. Additionally, we use a variety of third-party services to help provide our services... These third-party service providers may collect information sent by your browser as part of a web page request, even if you have enabled your browser’s DNT functionality.
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The liability waiver is near-total — your only remedy for anything that goes wrong is to stop using the site — and the indemnity flips costs onto you: you owe Sempra and its affiliates their legal fees for claims connected to your use of the website.
USERS’ ONLY RECOURSE FOR SUCH CLAIMS, DEMANDS, LIABILITIES, CAUSES OF ACTION, LAWSUITS, DAMAGES OR COSTS IS TO TERMINATE THE USE OF THIS WEBSITE... Users will indemnify and hold harmless the Released Parties from any claim, demand, liability, cause of action, lawsuit, damages or costs (including reasonable attorneys’ fees and disbursements) arising in connection with their use of the website.
How these were found
Corporate sempra.com documents only: Terms and Conditions (footer copyright 2000–2024, fetched Oct 1, 2026) and Privacy page (website Privacy Policy plus Notice at Collection and CCPA Policy, CCPA notice dated 4/9/2026, fetched Oct 1, 2026). Both pages fetched directly from sempra.com with no mirror needed. Sempra is a utility holding company; actual customer service terms for its operating utilities (e.g., SDG&E, SoCalGas) live on subsidiary websites and were NOT reviewed or scored — this score covers the corporate documents only. No auto-renewal or subscription mechanics exist in these documents (autorenew scored 0). Document dates are 'last updated' stamps on the site, not full version histories.
These notes come from the original draft and are not independent verification.