Public Service Enterprise Group
Utilities
42
out of 100. Number 283 of 512, counting from the worst.
Where Public Service Enterprise Group does well
- Renewals 0 of 20. Nothing found.
- Explicitly states: 'We do not sell your personal information to any third-parties for monetary consideration or otherwise' — a clear no-sale commitment that many peers avoid.
- NJ customers get concrete statutory rights (confirm, access twice/year, correct, delete, opt out of targeted advertising and direct marketing), with a 45-day response commitment, a right to appeal denied requests, and escalation to the NJ Division of Consumer Affairs.
- No auto-renewal trap found: DirectPay/AutoPay is opt-in, free, shows the exact withdrawal date on each bill 20 days in advance, and billing disputes can be raised at least 5 business days before the payment date.
- Rates and service itself are regulated by the NJ Board of Public Utilities — PSEG cannot unilaterally raise rates or change service terms the way unregulated sellers can, and the Terms explicitly carve electric/gas service out of the website 'Services' definition.
- PSEG proactively warns customers it will never demand immediate payment, gift cards, wire transfers, or crypto — an anti-scam stance that protects customers rather than PSEG.
If you have a dispute with PSEG about its website or online services, either side can force it into binding arbitration under the Federal Arbitration Act — no judge, no jury, limited discovery and appeal.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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If you have a dispute with PSEG about its website or online services, either side can force it into binding arbitration under the Federal Arbitration Act — no judge, no jury, limited discovery and appeal. Note it is mutual (either party may elect it), not one-sided forced arbitration, and small claims court is carved out.
IN THE EVENT OF A DISPUTE ARISING UNDER OR RELATING TO THE AGREEMENT, THE SITE, THE SERVICES OR THE CONTENT, INCLUDING ANY CLAIM BASED ON A FEDERAL OR STATE STATUTE (EACH, A 'DISPUTE'), EITHER PARTY MAY ELECT TO FINALLY AND EXCLUSIVELY RESOLVE THE DISPUTE BY BINDING ARBITRATION GOVERNED BY THE FEDERAL ARBITRATION ACT ('FAA'). ANY ELECTION TO ARBITRATE A DISPUTE, AT ANY TIME, SHALL BE FINAL AND BINDING ON THE OTHER PARTY. ARBITRATION IS A WAIVER OF THE RIGHT TO BRING A LAWSUIT IN COURT. ... THERE IS NO JUDGE OR JURY, AND DISCOVERY AND APPEAL RIGHTS MAY BE LIMITED.
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You cannot join with other customers in a class or representative action over website/service disputes — claims are strictly individual.
CLASS ACTION WAIVER. YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN US AND YOU INDIVIDUALLY. ... THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED OR RESOLVED ON A CLASS-ACTION BASIS ... YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
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PSEG shares your account number, energy usage, and payment history with third-party providers, including marketing providers who use it to target ads at you. You do have an opt-out right for the targeted-advertising sharing and for direct marketing.
PSEG may share your information with our third-party service providers ('Providers'). The information shared with Providers may also include utility account number, utility usage, and payment history. The types of Providers include, but are not limited to: printing, marketing, and energy efficiency solution Providers. Sharing with marketing Providers allows them to reach out to you about products or services you may be interested in, such as energy efficiency products (e.g., energy efficient light bulbs, smart thermostats). This is known as 'targeted advertising.'
New Jersey Privacy Notice supplementing the PSEG Privacy Notice
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PSEG says it can watch and record everything you do on its site without telling you, and anything you submit unencrypted can be monitored and handed to the U.S. government for network-security reasons.
In connection with any nonencrypted data you provided to the Site or through the Services, this nonencrypted data may be monitored and information may be disclosed to the U.S. Government to protect PSEG's network from unauthorized usage or penetration. ... PSEG explicitly reserves the right to view, monitor, and record all activity on the Site without notice or permission from you.
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Anything you post to PSEG's site or apps can be used by PSEG forever, for any commercial purpose, royalty-free — and you can't revoke that permission even if you delete your account.
by submitting the User Generated Content to PSEG, you hereby grant to PSEG an irrevocable, noncancellable, perpetual, worldwide, exclusive, royaltyfree, sublicenseable, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Generated Content including, without limitation, for commercial purposes.
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If PSEG's website harms you, you can't recover indirect damages at all, and direct damages are capped at whatever you paid PSEG in the prior 3 months or $100, whichever is more.
(I) SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL SPECIAL, OR INDIRECT LOSSES, DAMAGES, COSTS OR EXPENSES ... AND (II) ANY DIRECT DAMAGES SHALL BE LIMITED TO THE GREATER OF (A) THE AMOUNT PAID IN CONNECTION WITH YOUR USE OF THE SITE, THE SERVICES AND THE CONTENT DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENTS GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED DOLLARS.
How these were found
Terms of Use last updated November 11, 2021 (retrieved from PSEG's CDN/staging host dev1.psegliny.com; the live page corporate.pseg.com/websitetermsandconditions rendered only the NJ Privacy Notice supplement, which supplements the PSEG Privacy Notice). Base (pre-NJDPA) Privacy Notice full text did not render in the fetch, so privacy findings rely on the NJ Privacy Notice supplement (intended to comply with the NJ Data Privacy Act, effective January 15, 2025; page crawl ~2-3 months ago). No third-party mirror was needed; all documents were fetched directly from PSEG domains. PSEG is a regulated NJ utility (NJ Board of Public Utilities governs rates, service quality, disconnection rules), so service-level terms were not scored — only website/app legal documents were. Terms of Use has no explicit 'we may change these terms at any time' clause beyond service modification rights; amendment risk was scored conservatively.
These notes come from the original draft and are not independent verification.