Masco
Industrials
49
out of 100. Number 224 of 512, counting from the worst.
Where Masco does well
- Renewals 0 of 20. Nothing found.
- Masco explicitly states it does not 'sell' personal information under applicable law and has not shared data for cross-context behavioral or targeted advertising in the prior 12 months, publishing a category-by-category disclosure chart — better than most.
- The arbitration clause does offer a genuine opt-out (even if only by postal mail within 30 days) plus small-claims and IP carve-outs and a 30-day informal dispute resolution step before arbitration can begin.
- The privacy policy says it honors browser do-not-track signals, and it names a specific privacy contact (Kevin Edwards, Director of Data Analytics and Privacy) with a toll-free privacy request line and an appeals process for refused requests.
Just visiting the Masco corporate website binds you to mandatory AAA arbitration and you give up your right to a jury trial or joining any class action, no matter how small the dispute.
The fine print
7 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Just visiting the Masco corporate website binds you to mandatory AAA arbitration and you give up your right to a jury trial or joining any class action, no matter how small the dispute.
COMPANY AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY... YOU AGREE THAT ANY ARBITRATION UNDER THESE TERMS WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED, AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION OR OTHER PROCEEDING WHERE A PERSON BRINGS A CLAIM AS A REPRESENTATIVE OF ANY OTHER PERSON OR PERSONS.
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The only escape from arbitration is a physical letter to Michigan within 30 days of your first site visit — no email, no online form, and if you opt out of arbitration only, the class action waiver still applies to you.
To opt out and not be bound by the arbitration provisions and/or the Class Action Waiver set forth in these Terms, you must send written notice of your decision to opt out to: Masco Corporation, ATTN: General Counsel, 17450 College Parkway, Livonia, Michigan 48152. The notice must be sent to the foregoing address within 30 days of your first agreeing to these Terms. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Company... through arbitration.
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If many people with the same complaint file arbitrations around the same time, Masco forces them into batches of 25 heard by one arbitrator with one shared fee — and a win in one batch can't help the next batch — blunting collective pressure the way a class action would.
in the event there are twenty-five (25) or more individual arbitration demands filed within a ninety (90) day period relating to the same or similar facts and asserting the same or similar claims for relief, brought by claimants represented by the same counsel or counsel coordinating with one another... AAA shall appoint a single arbitrator and resolve the batch as a single consolidated arbitration, with one set of filing, administrative, and arbitrator fees due per batch... Arbitration awards in one batch shall have no precedential effect on subsequently administered batches.
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Masco can rewrite the terms whenever it wants with only 'any reasonable means' of notice — and simply continuing to browse the site counts as accepting the new terms, which then apply to any dispute that arises afterward.
we may change these Terms at any time by notifying you of such changes by any reasonable means. We will make reasonable efforts to provide notice to you before the change takes effect so you can discontinue using any Service if you do not want to be bound by the changed Terms... acceptance of any proposed change may be deemed to occur if you continue to use such Website. The latest Terms will apply to any dispute or issue arising after the Terms have been updated.
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Masco can hand your personal information to outside companies so those companies can market to you — a clause that sits awkwardly next to their headline 'we do not sell' claim.
Other Third Parties. We may share Personal Information with unaffiliated third parties to permit such third parties to send you marketing materials.
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Anything you post or submit through Masco's forums becomes theirs to use, sell, sublicense, and commercialize forever with no payment to you — and you give up your right to even be credited as the author.
you hereby grant to us and our designees a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, sublicenseable (through multiple tiers), assignable, perpetual, irrevocable right and license to create derivative works based upon or improvements of such Submissions and to reproduce, display and perform... sell, offer for sale, import and otherwise use, analyze, commercialize and exploit such Submission... in any way for any purpose... for commercial or promotional purposes, without additional compensation to you or any third party. You further irrevocably waive any 'moral rights' or other rights with respect to attribution of authorship or integrity of materials.
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No matter what goes wrong through their services — even data loss from intercepted submissions — Masco's total liability is capped at $100 (or what you paid them in the prior six months).
THE AGGREGATE LIABILITY OF COMPANY AND THE OTHER AFFILIATED ENTITIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR ANY SERVICES... SHALL NOT EXCEED THE GREATER OF (I) THE TOTAL AMOUNT PAID BY YOU, IF ANY, FOR THE SERVICES OR PRODUCTS GIVING RISE TO SUCH CLAIM DURING THE ONE HUNDRED EIGHTY (180) DAY PERIOD BEFORE SUCH LIABILITY FIRST ACCRUES AND (II) ONE HUNDRED DOLLARS ($100.00).
How these were found
Documents read live from masco.com on October 1, 2026 — no mirrors used. The Privacy Policy is dated 'Last Updated: September 29, 2023'; the Terms of Use page displays no last-updated date in its fetched text (search-index metadata suggested ~909 days prior, unconfirmed). Masco Corporation is a B2B/industrial building-products manufacturer; masco.com is primarily a corporate/investor site with no consumer checkout, so the auto-renew category scored 0 for lack of applicable findings rather than verified absence.
These notes come from the original draft and are not independent verification.