Johnson & Johnson
Health Care
48
out of 100. Number 235 of 512, counting from the worst.
Where Johnson & Johnson does well
- Renewals 0 of 20. Nothing found.
- Four points in J&J's favor.
- The mandatory arbitration clause is carved out for EU/UK users, who get a 20-day good-faith negotiation and can go to their own courts instead; small-claims court and IP-enforcement suits are also exempt for everyone.
- Term changes cannot apply retroactively: disputes that arose before the revised terms were posted are governed by the old terms.
- Privacy rights are spelled out in detail — access, correction, deletion, portability, objection to marketing profiling — with online request forms, a phone line (1-800-458-1663), an appeal process, and links to data regulators in 25+ countries.
- They collect minors' data only 'in limited cases, subject to obtaining verified parental/guardian consent,' and state they do not use AI/automated tech for decisions with legal or similarly significant effects on you except with safeguards and human review.
Any legal dispute you have with J&J — about the site, the privacy policy, even their products — must go to a private arbitrator, not a judge or jury.
The fine print
7 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Any legal dispute you have with J&J — about the site, the privacy policy, even their products — must go to a private arbitrator, not a judge or jury. Before you can even file, you must mail them a detailed certified letter to New Brunswick, NJ and wait 30 days.
Any dispute, controversy, or claim between us arising out of or relating in any way to this Agreement, the Privacy Policy, and/or any of our offerings, products, Services, content or software will be resolved by binding arbitration, rather than in court... There is no judge or jury in arbitration, and court review of an arbitration award is limited.
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You give up the right to join or lead a class-action lawsuit against J&J — every claim must be fought alone, one person at a time, which makes small-dollar grievances effectively un-winnable.
any dispute resolution proceedings or lawsuits, whether in arbitration or in a court of law, will be conducted only on an individual basis and not in a class, consolidated, or representative action.
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J&J can rewrite the rules whenever it wants, announce it 'by any reasonable means' (which can just mean posting the new text), and your continued use of the site counts as agreeing — there is no prompt asking you to accept.
We may change this Agreement from time to time in our sole discretion by notifying you of such changes by any reasonable means and by making available a revised Agreement through the Services... Your use of the Services following any changes will constitute your acceptance of such changes.
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Anything you post or send them — comments, photos, reviews, ideas — becomes theirs to use forever, anywhere, even in ads, without paying you and without needing your further permission. The same section also makes you waive your moral rights (attribution/integrity) to that content.
By submitting User Content to any of the Services, you automatically grant Company the royalty-free, perpetual, irrevocable, non-exclusive right and license, but not the obligation, to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distribute, sub-license and otherwise exploit such content (in whole or in part) worldwide in any form, media, or technology for the full term of any copyright that may exist in such content, without payment to you or to any third parties.
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If something on the site harms you, the most J&J can ever owe you is $100 (or whatever you paid them, if that's more). They also bar punitive damages and attorneys' fees across the board.
Our maximum aggregate liability for all damages, losses and causes of action arising out of or in connection with the Services or this Agreement, whether in contract, tort (including negligence) or otherwise, will not exceed the greater of (a) the total amount, if any, paid by you to us to use the Services; and (b) One Hundred United States dollars ($100).
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Your personal data can flow to ad companies like Facebook, LinkedIn, and X, plus co-marketing partners. The USA statement never says 'we do not sell your data' — an opt-out of marketing requires emailing emailpermission@its.jnj.com with your details rather than a one-click link.
we may share your personal data with our third-party advertising partners, including social media, medical journals and publishers, such as, but not limited to, Facebook, LinkedIn, X and Medscape... We may share your personal data with our third-party partners with whom we offer a co-branded or co-marketed product or service
J&J Privacy Center — Privacy Statement USA (effective May 29, 2026)
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There is no fixed deletion timeline — 'as long as needed' is decided by them. And once your data has been shared with affiliates or third parties, deleting it from those databases is something they may not be able to do at all.
We will retain your personal data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law... Please note that in these cases we may not be able to directly remove your personal data from the databases of our affiliates or third-party partners with which we have already shared your information.
J&J Privacy Center — Privacy Statement USA (effective May 29, 2026)
How these were found
Both source documents were read directly from jnj.com via automated fetch on Oct 1, 2026 (no mirrors needed): Terms of Use 'Last Updated: March 2026' at https://www.jnj.com/terms-of-use, and the J&J Privacy Center Privacy Statement USA 'effective since May 29, 2026'. JNJ is primarily a corporate/B2B pharma and medtech site (JnJ Innovative Medicine, MedTech) with no paid consumer subscriptions, so there is nothing to score for auto-renew. Its consumer brands (Tylenol, Listerine, etc.) were spun off into Kenvue in 2023 and are governed by Kenvue's terms, not these documents. Sub-domain policies (nursing.jnj.com, innovativemedicine) use separate notices with slightly different terms; this score reflects only the two main US documents. Scores are editorial; clauses are taken from the actual text.
These notes come from the original draft and are not independent verification.