F5, Inc.

No court option for product disputes — every disagreement goes to private ICC arbitration (an expensive commercial-arbitration forum), and if you lose you also pay F5's legal costs.

Except for Excluded Claims, all disputes arising out of or in connection with these Terms including any question regarding its formation, existence, validity, or termination, will be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules. ... The arbitrator(s) will award to the prevailing party, if any, as determined by the arbitrator(s), all of its reasonable costs and fees.

F5 Platform Terms of Use §12.7.1 (served at /pdf/customer-support/eusa.pdf)

Even for IP disputes that are allowed in court (the 'Excluded Claims'), you give up your right to a jury trial.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY KNOWINGLY AND UNCONDITIONALLY AGREES TO WAIVE ANY RIGHT TO HAVE A JURY PARTICIPATE IN THE RESOLUTION OF ANY EXCLUDED CLAIM.

F5 Platform Terms of Use §12.7.2 (served at /pdf/customer-support/eusa.pdf)

Support contracts auto-renew every year, you must give 30 days' notice to stop, and the renewal price is whatever F5's current list price is — a built-in price increase at each renewal.

Customer support agreements will automatically renew for additional one year terms upon submission of a purchase order for renewal, unless either Customer or F5 provides written notice of termination at least 30 days prior to the end of any such term. ... Each renewal will be at F5's thencurrent rate.

F5 Maintenance Terms and Conditions §2

F5 openly admits it 'sells' and 'shares' (in the CCPA legal sense) your IP address, browsing behavior on its site, and purchase-intent signals to marketing and analytics companies — and says it's still doing it.

During the 12 months leading up to the effective date of this Privacy Notice, we 'sold' and 'shared' (as those terms are defined under the CCPA), what the CCPA calls 'identifiers' (like IP addresses), 'internet or other electronic network activity information' (like information regarding an individual's browsing interactions on a website), and 'commercial information' (like the fact that a browser visited a page directed to people who are considering purchasing from us) to third parties that assist us, such as marketing providers and analytics providers. This practice continues today.

F5 Privacy Notice §13 ('Sale,' 'Sharing,' and Related Opt-out)

F5 can change the contract any time just by posting it; email notice only happens if you opted in to notifications, and just using the product counts as agreeing — your only way to disagree is to stop using products you already depend on.

We may modify these Terms from time to time by posting the updated Terms and revising the 'Last Updated' date. If we make a material change, we will notify you by posting an update to the Portal or, if you have subscribed to be notified of such changes, by email. Your continued access to or use of the F5 Products after the effective date of an update constitutes your acceptance of the updated Terms; if you do not agree, you must stop accessing and using the F5 Products.

F5 Platform Terms of Use §12.11 (served at /pdf/customer-support/eusa.pdf)

Deleting your data doesn't fully delete it — backup copies can be kept longer than the originals.

we make backups of certain data, which we may retain for longer than the original data.

F5 Privacy Notice §8 (How long does F5 store Personal Data?)

Any security-threat data your deployment generates (attack patterns, behavioral info, risk scores) belongs to F5 — you automatically sign away any rights you might have had in it.

As between you and us, we own and retain all rights, title and interest in and to the Threat Data and Derived Data, and you hereby assign to us any right, title and interest you may have or acquire in any Threat Data and Derived Data.

F5 Platform Terms of Use §2.1.3.1 (served at /pdf/customer-support/eusa.pdf)

Paying late can cost 1.5% per month (~18% annualized) plus all of F5's collection and attorney costs; and under the Program Terms, late payment past a 30-day cure lets F5 suspend your software access entirely.

Overdue payments may be charged interest at the lesser of 1.5% per month or the maximum interest allowed by law. If F5 is required to retain a collection agency or attorney to collect overdue payment, all reasonable collection costs, including attorney fees, will be payable by Purchaser.

F5 Maintenance Terms and Conditions §6