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Delta Air Lines

Travel

44

out of 100. Number 263 of 512, counting from the worst.

  • Arbitration 3 of 20, good
  • Renewals 7 of 20
  • Data sharing 9 of 20
  • Price & terms 11 of 15, bad
  • Data retention 8 of 15
  • Other findings 6 of 10

Where Delta Air Lines does well

  • Arbitration 3 of 20. Few problems found.
  • No forced arbitration or class-action waiver anywhere.
  • Six months' notice before program termination.
  • Automatic refunds for canceled/significantly changed flights.
  • DOT-mandated denied-boarding compensation.

SkyMiles devalued without notice, including miles you already earned.

The fine print

6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.

  1. SkyMiles devalued without notice, including miles you already earned.

    reserve the right to change program rules, benefits… Award prices… at any time without notice… [including] change the value of already accumulated mileage credits.

    Delta SkyMiles Membership Guide and Program Rules

  2. Your miles aren't yours.

    Miles are not the property of any member.

    Delta SkyMiles Rules

  3. Hidden-city ticketing punished: cancellation, voided value, full-fare charge.

    Delta reserves the right to cancel any unused portion of the passenger's ticket, void any remaining value… refuse to let the passenger board or check bags, and/or… charge the passenger the Applicable Full Fare.

    Delta Contract of Carriage RULE 16C (hidden-city)

  4. No-show forfeiture: miss one leg, lose the whole ticket's value.

    If you fail to appear for any flight… without changing or canceling your ticket prior to departure, Delta may cancel your reservation for all remaining flights… Except where required by law, there will be no remaining value to your ticket.

    Delta COC RULE 14C

  5. Secret freeze: account inhibited without notice during investigations.

    During an investigation, Delta may inhibit the SkyMiles account of a member without notice… any outstanding Award Certificates, Award Travel or other redemptions will be canceled.

    Delta SkyMiles Rules

  6. Schedules aren't guaranteed and form no part of the contract.

    Published schedules, flight times, aircraft types, seat assignments… are not guaranteed and form no part of this contract. Delta may… change… delay or cancel flights… in Delta's sole discretion.

    Delta COC RULE 2

How these were found

COC, SkyMiles rules, and website ToU all read in full from delta.com; privacy policy partially blocked (current page rendered only its Peru addendum — retention/sharing details from that section and from verbatim quotes in the Fudge v. Delta Meta-pixel complaint, dismissed on Airline Deregulation Act preemption — allegation, not fact).

These notes come from the original draft and are not independent verification.