CSX Corporation
Industrials
27
out of 100. Number 434 of 512, counting from the worst.
Where CSX Corporation does well
- Arbitration 0 of 20. Nothing found.
- Renewals 0 of 20. Nothing found.
- No forced arbitration and no class-action waiver appear anywhere in the website terms — disputes go to ordinary courts, which is fairer than most B2C terms.
- The privacy policy explicitly states CSX does not sell or share personal information as defined by the CCPA, discloses data only to affiliates and service providers, and does not collect sensitive personal information.
- Account-deletion requests are honored once data is no longer deemed business-critical.
- CSX is a B2B freight railroad: there are no consumer subscriptions, so there is nothing to auto-renew or trap cancellations with.
CSX can change the Terms of Use silently; you agree to the new terms just by keeping using the website.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
-
CSX can change the Terms of Use silently; you agree to the new terms just by keeping using the website. There is no requirement to notify you directly.
Any changes made will be effective automatically without further or special notice. Your continued use of the Site following such changes will be deemed acceptance of such changes.
-
The ShipCSX customer portal uses session-replay tracking via Datadog that can record and recreate your browsing session, including your search queries and transactions on the site.
Our shipcsx.com website deploys a tracking pixel to track user interactions and web page performance. This allows our service provider, Datadog, to capture and recreate your browsing experience on our website. This technology may capture search queries you submit to the website, time you spend on a page or attempting to execute a transaction, and your interactions with our website.
-
If you delete your ShipCSX account, CSX keeps your data anyway as long as it considers it critical to its business operations — and CSX alone decides what counts as critical.
CSX reserves the right to retain all such necessary user information captured during your use of the site, even if you request account deletion. However, such information will be deleted in response to an account deletion request when it is no longer critical to business operations.
-
CSX can ban you from the website at any time for no stated reason. You have no right to access; it is a license CSX can revoke.
CSX reserves the right to prohibit you from accessing the Site at any time with or without cause. Your access to the Site constitutes a revocable, nonexclusive limited license to access the Site under the terms and conditions of this agreement.
-
Even if CSX's own negligence damages you, the terms say CSX accepts no responsibility. All liability, including for lost profits and business interruption, is disclaimed.
CSX does not assume any responsibility whatsoever arising out of your use of the Site, regardless of whether negligence on the part of CSX may have caused or contributed to any loss or damage suffered by you as a result of using or relying upon the Site.
-
Any dispute must be filed in Florida courts under Florida law — visitors from anywhere else must sue in Jacksonville, FL.
By accessing the Site, you agree that all matters relating to your use of the Site shall be governed by the laws of the state of Florida. You also agree to the exclusive personal jurisdiction and venue of the courts of the state of Florida with regard to such matters.
How these were found
Documents read directly from csx.com via browser_open on Oct 1, 2026 (no mirrors used, no access blocks). Privacy policy is dated July 21, 2025; the Terms of Use page carries no last-updated date. CSX is a B2B freight railroad — real commercial terms live in separate tariff publications (CSXT 8100/8200, pricing schedules) and the ShipCSX customer-portal agreements, which were not part of this review; scoring reflects only the public website Terms of Use and Privacy Policy.
These notes come from the original draft and are not independent verification.