C.H. Robinson
Industrials
28
out of 100. Number 416 of 512, counting from the worst.
Where C.H. Robinson does well
- Arbitration 2 of 20. Few problems found.
- Renewals 0 of 20. Nothing found.
- No forced arbitration and no class-action waiver anywhere in the Terms of Use — disputes are governed by Minnesota law in Hennepin County courts, which is far fairer than the mandatory-arb norm in consumer tech.
- Explicit 'does not sell personal information' statements in both privacy notices, plus a working 'Do Not Sell or Share My Personal Information' request form and support for the Global Privacy Control (GPC) browser signal.
- A public Log of Changes page documenting privacy-notice updates (June 2026, Feb 2026, Feb
- — rare transparency; the June 2026 entry even discloses new AI video recording in warehouses and an AI chatbot on the site.
- The Biometric Data Policy requires written driver consent before collecting biometric data and states vendors 'will not sell, lease, trade, or otherwise profit from drivers' Biometric Data.'
Anything you send them — emails, questions, suggestions, ideas — becomes their property forever.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Anything you send them — emails, questions, suggestions, ideas — becomes their property forever. They can use it in any way they want, without paying or crediting you, and they don't have to keep it confidential.
Any communication or material submitted to this Website, including by electronic mail and/or website submission, is the exclusive property of C.H. Robinson and is considered to be non-confidential and nonproprietary. ... you disclaim any proprietary rights in such submissions ... C.H. Robinson has no obligation to keep your submissions confidential.
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No matter how much damage their website causes you — lost data, lost business — the most you can ever recover from them is $200.
IF C.H. Robinson IS RESPONSIBLE FOR ANY DAMAGES, THE MAXIMUM AMOUNT YOU MAY RECOVER FOR ANY AND ALL CLAIMS RELATING TO THIS YOUR USE OF THE WEBSITE SHALL NOT EXCEED TWO HUNDRED DOLLARS ($200).
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If someone hacks or steals your login, you're still legally on the hook for everything the intruder does with your account.
All your acts and omissions and those of unauthorized users who access the Website via your user id and password shall be deemed to be your acts and omissions.
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They can rewrite the rules whenever they want without telling you, and just visiting the site afterward counts as you agreeing to the new rules.
C.H. Robinson also reserves the right to change the terms, conditions, and notices for the Website at any time by updating this posting and your use of the Website following any such changes will constitute your consent to such modified terms. You agree to review these terms regularly to verify for changes.
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Despite their 'we do not sell personal information' claim elsewhere, they admit some sharing with third parties does count as a 'sale' under California law — they offer an opt-out form instead of not doing it.
California law requires that we provide transparency about personal information we 'sell,' which broadly includes scenarios in which C.H. Robinson has shared personal information with third parties in exchange for valuable consideration.
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You can't just unsubscribe from certain messages — the only way to stop them is to delete your entire account.
Please note that for some account-related and transactional communications, the only way to stop receiving these communications may be to close your online services account.
How these were found
All documents read on 2026-10-01 via direct browser_open of official chrobinson.com pages (no mirrors needed; automated fetching succeeded). Terms of Use at https://www.chrobinson.com/en-us/terms-of-use/ is marked 'Copyright © 2026' with no other version date. Customer & Shipper Notice read via https://www.chrobinson.com/it-it/privacy-notice/shipper-and-customer-notice/ (locale-prefixed URL, content fully in English; same document family as the US notices). Carrier, Driver & Grower Notice at https://www.chrobinson.com/en-us/privacy-notice/carrier-and-grower-notice/. US Privacy Rights at https://www.chrobinson.com/en-us/privacy-notice/united-states-privacy-rights/. Log of Changes at https://www.chrobinson.com/en-us/privacy-notice/log-of-changes/ shows notice updates in June 2026 (AI video recording in warehouses, AI chatbot on the site), Feb 2026, and Feb 2025. No arbitration clause found anywhere in the Terms of Use. Neither privacy notice states a data-retention period or deletion timeline — retention practice is genuinely opaque. C.H. Robinson is a B2B freight/logistics firm; most personal-information subjects are carriers, drivers, and shipper employees, not everyday consumers — score reflects the actual documents, not the thin consumer surface.
These notes come from the original draft and are not independent verification.