Carrier Global
Industrials
26
out of 100. Number 445 of 512, counting from the worst.
Where Carrier Global does well
- Arbitration 0 of 20. Nothing found.
- Renewals 0 of 20. Nothing found.
- No forced arbitration or class-action waiver anywhere in the website Terms of Use — disputes default to Florida law and your court access is intact.
- Carrier states explicitly in its Privacy Notice: 'Carrier does not sell personal information to third parties.'
- Third-party sharing is limited to service providers, dealers, and distributors acting on Carrier's behalf, and recipients are 'contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements.'
- The Terms include an AI transparency framework — Carrier promises to always disclose AI involvement, offers opt-out of AI features while keeping core services, and lets you request human assistance at any time.
- The Terms changes clause at least states changes 'will not be retroactive,' a small safeguard most sites skip.
Carrier can change its terms whenever it wants and only promises to 'try' to tell you about big changes — a vague website banner might be all you get.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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Carrier can change its terms whenever it wants and only promises to 'try' to tell you about big changes — a vague website banner might be all you get. Just keep using the site and you've legally agreed to whatever changed.
Carrier may revise these Terms of Use from time to time. The changes will not be retroactive, and the most current version of the Terms of Use, which will always be located on the Website, will govern Carrier relationship with You. Carrier will try to notify You of material revisions; for example, via a service notification posted to the Website. Your continued use of the Website constitutes your acceptance of any such revisions.
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The privacy policy can change at any time with zero advance notice. The burden is entirely on you to keep checking the policy to see if your data is now handled differently.
This Privacy Notice may be modified from time to time without prior notice. We encourage you to review this Privacy Notice on a regular basis for any changes.
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Anything you submit through the website — feedback, support requests, content — Carrier owns the rights to forever. You can't take it back, and they can sublicense it to others, worldwide, without paying you.
If You do submit material, and unless we indicate otherwise, You grant Carrier an unrestricted, nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media.
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If your use of the site gets Carrier sued, you pay Carrier's legal bills — including the lawyers of its officers, contractors, and suppliers. A very one-sided arrangement for a marketing website.
You agree to indemnify and hold Carrier and their officers, directors, shareholders, employees, contractors, agents, licensors, service providers, subcontractors and suppliers harmless from any demands, loss, liability, claims or expenses (including attorneys' fees), made against Carrier by any third party due to or arising out of or in connection with Your use of the Website and content You supply, and any violation of these Terms of Use.
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Carrier tracks how you behave on its websites and apps and uses that data to profile and personalize your experience — plus collects your location data (to 'dynamically adjust ventilation' or find the nearest printer) and shares data with dealers and distributors.
Personal Information collected on the Websites or Apps may be used to: ... Analyze your behavior on our Website and Apps; ... Develop new offerings, improve the quality of our products, services, Websites and Apps, improve and personalize user experience, and better prepare future content based upon your interests and those of our general user population
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After you stop using Carrier's sites, your data hangs around for an unspecified 'reasonable period' — no days, months, or years given — before deletion. Vague retention with no concrete timeline.
This means that we may retain your Personal Information for a reasonable period after you stopped using the Carrier Websites or Apps. After this period, your Personal Information will be deleted from all systems of Carrier without notice.
How these were found
Documents read directly from the official domain (no mirrors needed): 'Terms of Use' (carrier.com/us/en/terms-of-use/), footer says 'Latest update: November 5, 2025'; 'Privacy Notice' (carrier.com/us/en/privacy-notice/), footer says 'Last updated: October 2023' — the privacy policy is ~3 years old. No arbitration clause appears in the website Terms of Use, but product-specific, dealer, or service contracts (not reviewed) could contain one. Carrier Global is a B2B HVAC/refrigeration company; the public consumer surface is mostly informational websites, product registration, and service requests — there are no consumer subscriptions to evaluate, so auto-renew scores 0. Separate app/service notices (e.g., Abound by Carrier) were not scored.
These notes come from the original draft and are not independent verification.