BNY Mellon
Financials
27
out of 100. Number 431 of 512, counting from the worst.
Where BNY Mellon does well
- Arbitration 3 of 20. Few problems found.
- Renewals 0 of 20. Nothing found.
- No forced-arbitration clause was found in BNY's public website Terms of Use — disputes go to state or federal courts in New York, which is notably better than banks that mandate binding arbitration;
- BNY explicitly states 'We do not sell or rent your personally identifiable information to third parties' and 'BNY does not sell personal information' in the CCPA notice;
- The GLBA FACTS notice says it does not share with non-affiliates so they can market to you and does not jointly market, and the opt-out (call 1-866-206-5660) is documented with a promise that prior opt-outs stay on file;
- Vermont residents are automatically excluded from affiliate marketing sharing without needing to opt out;
- The Wealth Online legal agreement is revision-dated (Rev. 04/2025), giving users a version reference most bank docs lack.
BNY can rewrite its terms whenever it wants and doesn't have to tell you; simply continuing to use the website counts as your agreement to whatever changed.
The fine print
7 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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BNY can rewrite its terms whenever it wants and doesn't have to tell you; simply continuing to use the website counts as your agreement to whatever changed.
We may change these Terms of Use from time to time without notice to you. You should review these Terms of Use each time you use this Site or a Service to make sure you agree to them. By using this Site or Services... after changes have been made to these Terms of Use, you are agreeing to accept and comply with those changes.
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If anything goes wrong, you can't recover damages — your only remedy is to stop using the site — and you have to cover BNY's legal costs if a dispute involves anything you posted or did on the site.
YOU AGREE TO INDEMNIFY AND HOLD US AND OUR THIRD PARTY CONTENT PROVIDERS HARMLESS FROM ANY LOSS, INCLUDING REASONABLE ATTORNEYS' FEES, RELATED TO ANY COST, DAMAGES, CLAIM OR EXPENSE RELATED TO ANY CONTENT YOU SUBMIT, POST TO OR TRANSMIT THROUGH THIS SITE, YOUR USE OF THE SITE OR THE SERVICES... YOUR EXCLUSIVE REMEDY FOR ANY DISPUTE OR CLAIM... IS YOUR CESSATION OF THE USE OF THIS SITE AND ANY AND ALL SERVICES.
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Anything you submit to the site — ideas, suggestions, comments — becomes BNY's property forever, treated as non-confidential, and usable however they like without paying you.
Other than information addressed under our Online Privacy Policy, any and all comments, suggestions, ideas, graphics, or other information that you transmit or post to the Site becomes and will remain our property and may be used by us anywhere, anytime and for any reason whatsoever.
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BNY says it doesn't 'sell' data, but it admits sharing your device IDs, IP address, browsing activity, and location with advertisers and social-media firms — which California law treats as 'sharing' for targeted advertising. This is adtech-data brokering behind the word 'share.'
SALE AND SHARE OF PERSONAL INFORMATION: BNY does not sell personal information. We may share personal information when we participate in online advertisements using third party cookies on our websites... In the preceding twelve (12) months, BNY may have shared: Online identifier(s); Internet protocol address; Internet or other similar network activity; Geolocation data — with Advertisers and social media companies [and] Partners that provide a tailored browsing experience.
BNY Privacy Notice for California Residents (last updated Jan 1, 2026)
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Your personal data is piped to named adtech and social-media giants so BNY can serve you targeted ads; opting out depends on cookie settings you may never see.
[We share personal information with] Advertisers and Social Media Companies including Google, Oracle, Facebook, LinkedIn, and Twitter ... to provide tailored online advertisements that are more relevant to you and your interests, subject to your cookies preferences.
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Your personal data keeps being shared with affiliates even after you close your accounts, and sharing starts automatically 30 days after you're notified unless you call a phone line to limit it.
When you are no longer our customer, we continue to share information as described in this notice... If you are a new customer, we may begin sharing your information 30 days from the date we deliver this notice to you.
BNY Mellon Investment Management FACTS Privacy Notice (Rev. November 2022)
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Even if you ask BNY to correct or remove your data, copies may live on indefinitely in backup systems that they say they can't locate or purge.
We will use reasonable efforts to allow you to review, correct or update the information that you have provided to us at any time. Please note that because of back-up systems and records of deletions, it may not be possible for us to locate and remove from our systems residual information that you have provided to us.
How these were found
BNY Mellon is primarily a B2B custodian/asset-servicer with a thin consumer surface, so scoring is based on what public documents exist. No forced-arbitration clause was found in any consumer-facing doc located, so the arbitration score reflects only the jury waiver. Document versions: Website Terms of Use (standard BNY template; read in full at bnymellon.com/uk/en-gb/terms-of-use.html — text identical to the US/EMEA/AU variants in search results; rebranded from 'BNY Mellon' to 'BNY' circa 2024); BNY California Privacy Notice (last updated Jan 1, 2026 — accessed via search snippets from bnymellon.com/us/en/disclaimers/privacy-california.html because the direct page render returned only an exit-intent interstitial); BNY global Privacy Statement via snippets from bnymellon.com/apac/en/other-locations.html; BNY Mellon Investment Management GLBA FACTS notice (Rev. Nov 2022, PDF at im.bnymellon.com); BNY Wealth Online legal agreement (Rev. 04/2025) via search snippets. The California-notice 'Sale and Share' and 'Retention' clauses are quoted from official-domain search snippets since the page itself would not render body text.
These notes come from the original draft and are not independent verification.