American Tower
Real Estate
23
out of 100. Number 478 of 512, counting from the worst.
Where American Tower does well
- Arbitration 0 of 20. Nothing found.
- Renewals 0 of 20. Nothing found.
- No forced arbitration or class-action waiver appears anywhere; the ON AIR agreement explicitly picks a court forum (Suffolk County, Massachusetts) for disputes instead of binding arbitration.
- The privacy policy's general rule is that American Tower 'will not disclose Personal Information to third parties without Your consent,' with sharing carve-outs disclosed before collection.
- There are no consumer subscriptions, so no auto-renew or cancellation traps and no unilateral consumer price changes exist to score.
- The policy states 'We never save passwords or credit card information in cookies' and 'We do not normally link IP addresses to anything personally identifiable.'
No matter what goes wrong in the customer portal — lost data, downtime, a breach of your uploaded content — the most you can ever recover from American Tower is $1.
The fine print
6 clauses and findings from the draft archive, dated 1 October 2026. The plain English comes first; the small print is the company's own words. None of these has been checked yet.
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No matter what goes wrong in the customer portal — lost data, downtime, a breach of your uploaded content — the most you can ever recover from American Tower is $1.
AMT'S AGGREGATE LIABILITY WITH RESPECT TO ITS OBLIGATIONS TO YOU UNDER THIS USE AGREEMENT OR OTHERWISE WITH RESPECT TO THE CUSTOMER WEB PART AND/OR ANY CONTENT SHALL NOT EXCEED ONE DOLLAR ($1.00).
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They can change the terms whenever they want with no promise of email notice; simply continuing to visit the site counts as agreeing to whatever changed.
Please note, however, that We may update and amend these Terms from time to time. ... Your continued use of American Tower's affiliates' Web sites following the posting of changes to these terms will mean You accept those changes.
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Your registration information can be handed to business partners and sponsors (notably around promotions), and your data can be matched against third-party datasets to build a fuller profile of you.
American Tower may disclose some or all of Your Personal Information to business partners or sponsors, but this use will be specifically described to You prior to data collection or prior to transferring the data. ... Under confidentiality agreements, American Tower may match Personal Information with third party data.
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Browsing is anonymous until American Tower decides it shouldn't be — they reserve the right to unmask your identity whenever they feel it's necessary, at their sole discretion.
We can, and will, use IP addresses to identify You when We feel it is necessary to enforce compliance with Our Web Site Terms of Use or to protect Our service, site, Users, or others.
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American Tower can cut off your portal access for any reason or no reason, while your confidentiality obligations to them survive forever after termination.
AMT may terminate this Use Agreement for any reason, including but not limited to discovery that You have violated any of the terms of this Use Agreement, by deactivating Your Access Code. ... All provisions relating to confidentiality, proprietary rights, and non-disclosure shall survive the termination of this Use Agreement.
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If anyone sues American Tower over something you uploaded to their customer portal, you're on the hook to defend them — liability flows one way.
You agree to indemnify, defend, and hold harmless AMT against any claims brought by others with respect to any Content You upload to the Customer Web Part.
How these were found
American Tower is a B2B cell-tower REIT with essentially no consumer-facing products; its public legal surface is thin. Two official documents were read in full via browser_open on Oct 1, 2026: the ON AIR Access customer-portal User Agreement (https://onairaccess.americantower.com/OLA/faces/agreement.jspx — no last-updated date shown) and the American Tower Latin America regional Privacy Policy/Terms (https://americantowerla.com/privacy-policy/ — official American Tower regional domain, no version date shown). The main-site www.americantower.com 'Terms of Use Notice and Privacy Notice' (incorporated by reference in the ON AIR agreement) could not be fetched: the site is a JS-rendered SPA and guessed subpaths returned 403 (only the homepage marketing text was retrievable). Enterprise master-lease contracts with carriers are not public, so this score covers only the public website/portal terms. The modest total reflects how little exists to score, not thorough vetting.
These notes come from the original draft and are not independent verification.